Customer Service Supervisor jobs in Casper, WY
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
- Press-One Customer Care
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Casper, WY
FULL_TIME
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About the Job
Customer Service Representative- Full-Time
Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.
You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!
Job Requirements:- Required availability includes start times as early as 7 AM and ending at 4 PM.
- Reliable internet connection (A minimum of 50 Mbps download speed).
- PC or Laptop with at least Windows 8 or High Sierra IOS.
- USB Headset for taking calls.
- A dedicated, quiet workspace.
- Excellent reading/writing skills.
- Ability to work 30 hours per week, minimum.
- Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
- Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
- Must live in Wyoming or Kansas.
Other information:- Permanent position.
- Monetary Incentives.
- Training will be done remotely via ZOOM.
- Training is paid.
- You will be paid weekly via direct deposit.
- 13 Days Ago
- Atlantic Aviation
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Casper, WY
FULL_TIME
- The Customer Service Supervisor represents Atlantic Aviation in a positive and professional manner while serving as the primary contact for FBO customers, and assists in creating a positive environmen...
- 11 Days Ago
- United Parcel Service
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CASPER, WY
PART_TIME
- Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovat...
- 7 Days Ago
- United Parcel Service
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CASPER, WY
PART_TIME
- Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovat...
- 7 Days Ago
- Rocky Mountain Administrators
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Worland, WY
FULL_TIME
- About usRocky Mountain Administrators is a Third Party Administrator of self-funded health insurance plans, located in Worland, Wyoming. We are a professional, customer-centric, and rewarding organiza...
- 16 Days Ago
- JCPenney
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Casper, WY
FULL_TIME
- As the Customer Experience Supervisor II – You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training...
- 10 Days Ago
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0 Customer Service Supervisor jobs found in Casper, WY area
- Manpower
-
Casper, WY
- Our client, in Casper, WY is seeking a Customer Service Representative to join their team. As a CSR, you will be part of...
- 4/25/2024 12:00:00 AM
- Lap of Love
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Casper, WY
- [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
- 4/25/2024 12:00:00 AM
- Ramkota Hotel
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Casper, WY
- Job Summary: We are looking for a Bellman to provide quality service and hospitality by transporting guests to and from ...
- 4/25/2024 12:00:00 AM
- Tovala
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Casper, WY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/25/2024 12:00:00 AM
- Fanning Personnel, a Division of Masis Staffing Solutions
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Casper, WY
- Branch Office Administrator Job Description: Fanning Personnel has an immediate need for a Branch Office Administrator f...
- 4/24/2024 12:00:00 AM
- Best Buy
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Casper, WY
- As a Geek Squad Delivery Driver, you’ll be responsible for the delivery, installation, repair and haul-away of appliance...
- 4/24/2024 12:00:00 AM
- Walmart
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Casper, WY
- Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
- 4/24/2024 12:00:00 AM
- Meter Reader
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Casper, WY
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/23/2024 12:00:00 AM
About Casper, Wyoming
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