Customer Service Supervisor jobs in Champaign, IL
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Supervisor, Customer Service
- utah
-
Campus, IL
FULL_TIME
- The University Campus Store is seeking a Web Fulfillment Supervisor to oversee the University Campus Store web fulfillment, processing, and customer care center, located within the Campus Store. This is a temporary position that is expected to end by November 15, 2024. Under the direction of the E-Commerce Manager, this position is responsible for supervising the Store’s web fulfillment and customer care center. Job duties include supervising a team of web fulfillment associates, ensuring orders are processed accurately and promptly, and maintaining high standards of customer satisfaction. The teams managed by this position include our order processing, inventory management, and customer service teams. This position will ensure seamless coordination between departments to maintain high standards of customer satisfaction. This position requires strong leadership skills, a customer centric approach, and the ability to effectively supervise cross-functional teams. The University of Utah is the state’s public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the University and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.At the University Campus Store, we are dedicated to supporting the mission of the University, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and to University students, faculty, staff, and guests.What does a successful candidate look like Supervisor experience – You will provide clear and consistent direction and support to your direct reports, plan schedules, and delegate responsibilities to achieve maximum performance. Customer service skills – You will listen to customer feedback (internal and external), monitor service standards, and promptly address problems. Communication skills – You will communicate clearly, both verbally and in writing, to your colleagues and provide direction, support, and training as needed in your areas of expertise. Organizational skills – You will demonstrate excellent time management skills, work well in a fast-paced environment, multitask, and keep customer priorities, staff duties, and operational processes organized.Culture – Through mentoring and by example, you will cultivate a supportive and inclusive work environment where all staff, customers, and visitors have a sense of belonging in the Store. In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:11 paid Holidays per year14.2% employer contribution to retirement, where you pay nothing.Free UTA public transportation passBasic Life Insurance provided up to $25,000.50% tuition reduction for employee, spouse, after 6 – 12 months of employment and dependent children after 3 years of full-time employmentHealth coverage options that are both affordable and allow for access to care through the University of Utah health system.Paid parental leave (in addition to FMLA), if qualifiedProfessional development opportunitiesOptions for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available.Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.
- 1 Month Ago
Food service supervisor
- OSF Healthcare
-
Danville, IL
FULL_TIME
- Overview Expected pay for this position is $21.30 - $25.05 / hour. Actual pay will be determined by experience, skills and internal equity. POSITION SUMMARY : The Food Production Supervisor plans, adm...
- Just Posted
Supervisor Food Service
- OSF HealthCare
-
DANVILLE, IL
FULL_TIME
- OverviewExpected pay for this position is $21.30 - $25.05/hour. Actual pay will be determined by experience, skills and internal equity. POSITION SUMMARY: The Food Production Supervisor plans, adminis...
- 1 Day Ago
Building Service Supervisor
- Universtiy of Illinois Urbana-Champaign
-
Urbana, IL
FULL_TIME
- Building Service Supervisor Department of Campus Recreation Job Summary To oversee the daily operations of Building Service work; supervising employees; management of work performance, staff schedules...
- 1 Month Ago
Customer Service Representative
- RC Management
-
Danville, IL
FULL_TIME
- RC Management is seeking a fun, energetic person to join our customer service team. We are an established property management company with openings for customer service/tenant relations staff. Your ma...
- 18 Days Ago
Customer Service Associate
- Niemann Foods
-
Tilton, IL
FULL_TIME
- SUMMARYThe Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards ...
- 19 Days Ago
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0 Customer Service Supervisor jobs found in Champaign, IL area
Customer Service Representative
- National Seating & Mobility, Inc.
-
Champaign, IL
- ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002690...
- 4/25/2024 12:00:00 AM
Customer Service Sales Representative
- InsuraTec Services Group
-
Champaign, IL
- Customer Service Sales Representative Location: Remote, Virtual, Work From Home Experience Level: Entry-Level (No Experi...
- 4/25/2024 12:00:00 AM
Entry-Level Customer Service Associate - Champaign
- Mach1stores
-
Champaign, IL
- * 16-Feb-2022 to 14-Mar-2022 (EST) * Champaign, IL, USA * 15.00 * Hourly * Part Time *Health Insurance, Vacation Time, S...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Rantoul, IL
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Danville, IL
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
Customer Service Rep
- Carle
-
Urbana, IL
- Customer Service Rep + Department: Patient Financial Services + Entity: Champaign-Urbana Service Area + Job Category: Cl...
- 4/23/2024 12:00:00 AM
Client Service Associate - Work from Home (SP)
- Globe Life AO National
-
Champaign, IL
- Client Service Associate ~ Work From HOMEAs a Client Service Associate ~ Work From HOME, you will become a licensed insu...
- 4/22/2024 12:00:00 AM
Bilingual Retail Customer Service Specialist (English/Spanish)
- Sherwin-Williams
-
Champaign, IL
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 3/27/2024 12:00:00 AM
About Champaign, Illinois
Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area.
Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$67,629 to $90,362
Champaign, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020