Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
```Job Overview``` We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to join a dynamic and growing company in the area. ```Responsibilities``` - Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns - Provide accurate and timely information to customers regarding products, services, and promotions - Resolve customer complaints or issues in a professional and efficient manner - Maintain customer records by updating account information and notes - Process sales orders and ensure accurate data entry - Collaborate with other departments to address customer needs and resolve complex issues - Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling ```Requirements``` - Excellent verbal and written communication skills - Strong phone etiquette and active listening skills - Ability to speak multiple languages fluently is a plus (especially Spanish) - Previous experience in customer service or sales is preferred - Proficient in data entry and computer skills - Ability to analyze customer needs and provide appropriate solutions - Strong problem-solving skills with attention to detail - Ability to work in a fast-paced environment while maintaining a positive attitude If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a team-oriented environment, we would love to hear from you. Apply today to join our dedicated Customer Service team!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 50 per week
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Work Location: In person
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0 Customer Service Supervisor jobs found in Danbury, CT area