Customer Service Supervisor jobs in Dayton, OH

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Retail Customer Service Supervisor
  • TJ Maxx
  • Richmond, IN FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.


    Posting Notes: TJ Maxx Store 1277 || 3575 Main Street || Richmond || IN || 47374

    Opportunity: Contribute To The Growth Of Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principles
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
    • Provides and accepts recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and maintains a safe environment
    • Other duties as assigned

    Who We Are Looking For: You!

    • Available to work flexible schedule, including nights and weekends
    • Strong understanding of merchandising techniques
    • Capable of multi-tasking
    • Strong communication and organizational skills with attention to detail
    • Able to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors
    • Able to train others
    • 1 year retail and 6 months of leadership experience

    This position has a starting pay range of $13.00 to $13.50 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    Applications for this position are always accepted.

    At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: TJ Maxx Store 1277 || 3575 Main Street || Richmond || IN || 47374

  • Just Posted

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Customer service supervisor
  • TJX Companies, Inc.
  • Richmond, IN FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. Same with working here. Our environment is ev...
  • Just Posted

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Customer Service Supervisor
  • City of Dayton, Ohio
  • Dayton, OH FULL_TIME
  • *****To be considered for a position with the City of Dayton, you must submit your application at jobs.daytonohio.gov ***** Responsibilities The Customer Service Supervisor leads the contact center's ...
  • 1 Month Ago

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Customer Service Team Lead
  • Hobart Service
  • Troy, OH FULL_TIME
  • Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,70...
  • 1 Day Ago

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Customer Service Specialist
  • Hobart Service
  • Troy, OH FULL_TIME
  • Company Description At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we ca...
  • 1 Month Ago

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Customer Service Specialist
  • Service Experts - Stevenson-Dayton
  • Beavercreek, OH FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 4 Days Ago

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0 Customer Service Supervisor jobs found in Dayton, OH area

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County Meter Reader
  • Meter Reader
  • Englewood, OH
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Monroe, OH
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Pharmacy Customer Service Associate
  • Walgreens
  • Middletown, OH
  • Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires will...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate II - Temporary
  • TE Connectivity Ltd.
  • Dayton, OH
  • ** Customer Service Associate II - Temporary** **At TE, you will unleash your potential working with people from diverse...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor Kettering Customer Services
  • National Accident Helpline Ltd.
  • Dayton, OH
  • Customer Service Advisor Kettering Customer Services Full time Permanent **CUSTOMER SERVICE ADVISOR** Here at National A...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Service Advisor
  • Sheryna
  • Dayton, OH
  • **Part Time Customer Service Advisor** Northamptonshire Wednesday Ad ID: 87151 Company Job Offer: Sales/Marketing Region...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Value City Furniture
  • Dayton, OH
  • At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark ...
  • 3/25/2024 12:00:00 AM

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CUSTOMER SERVICE ASSOCIATE III
  • TE Connectivity
  • Miamisburg, OH
  • At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, su...
  • 3/24/2024 12:00:00 AM

Dayton (/ˈdeɪtən/) is the sixth-largest city in the state of Ohio and the county seat of Montgomery County. A small part of the city extends into Greene County. The 2017 U.S. census estimate put the city population at 140,371, while Greater Dayton was estimated to be at 803,416 residents. This makes Dayton the fourth-largest metropolitan area in Ohio and 63rd in the United States. Dayton is within Ohio's Miami Valley region, just north of Greater Cincinnati. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$67,601 to $90,324
Dayton, Ohio area prices
were up 1.3% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020