Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department.
This will include generating quotes, directing / taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales.
They will also respond to website sales inquiries and share leads with sales team. They will also perform and review various reports with accuracy to maintain customer business.
Essential Duties and Responsibilities :
Other Responsibilities :
Education, Experience and Skills :
Equipment Used :
Job Specifications / Requirements :
Ability to sit 5 to 6 hours a day with little walking, standing and lifting / carrying. Frequent twisting, bending, reaching, grasping and repetitive motions;
extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing / pulling of 25lbs up to 75lbs.
Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
Who is OSC?
Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959.
We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees.
All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
Why Work for OSC!
Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law.
Last updated : 2024-04-09
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