Customer Service Supervisor jobs in Eugene, OR
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
WN - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Eugene, OR
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 13 Days Ago
UA - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Eugene, OR
PART_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: The Customer Service Supervisor is responsible for supervising all...
- 13 Days Ago
Service Supervisor
- Pape' Machinery, Inc
-
Harrisburg, OR
FULL_TIME
- PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – HARRISBURG, OR SERVICE SUPERVISOR: Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a grea...
- 1 Month Ago
Customer Service Representative
- Speedy Glass
-
Eugene, OR
FULL_TIME
- Join the Speedy Glass family and be part of something big! Speedy Glass has been an innovation leader in the auto glass repair and replacement industry for over 70 years operating 30 shops throughout ...
- 21 Days Ago
Customer Service Representative
- U-Haul
-
Eugene, OR
FULL_TIME
- Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Custome...
- Just Posted
Customer Service Representative - Eugene, OR
- UnitedHealth Group
-
Eugene, OR
FULL_TIME
- For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Carin...
- Just Posted
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0 Customer Service Supervisor jobs found in Eugene, OR area
Customer Service Advisor - 2175 Cubit St - Eugene
- Valvoline Instant Oil Change
-
Eugene, OR
- **Customer Service Advisor - 2175 Cubit St - Eugene** **Job Description** Job ID2022-30959 Store # 090047 Address 2175 C...
- 4/24/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Creswell, OR
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Junction City, OR
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Cottage Grove, OR
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
Customer Service & Sales Associate
- Riverside Payments
-
Eugene, OR
- Job Description Job Description Who we are: What are you working for? Sure, most people work for money, but beyond that....
- 4/24/2024 12:00:00 AM
Customer Service Sales Specialist
- InsuraTec Services Group
-
Eugene, OR
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 4/23/2024 12:00:00 AM
Customer Service Dental Representative
- PacificSource Administrators, Inc.
-
Springfield, OR
- Job Details, Customer Service Dental Representative **Customer Service Dental Representative** **Customer Service Dental...
- 4/21/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish)
- Sherwin-Williams
-
Eugene, OR
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 3/18/2024 12:00:00 AM
About Eugene, Oregon
According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m).
To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$69,935 to $93,443
Eugene, Oregon area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020