Customer Service Supervisor jobs in Florence, SC

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Maintenance supervisor
  • YMI Service Group
  • Florence, SC FULL_TIME
  • and 3rd Shift Maintenance Supervisor Role- Florence, SC

    • Florence, SC
    • Target Compensation ($95,000-$100,000 Annually)
    • Food / Beverage experience is preferred.
    • SAP / Maximo (ERP Based system) Experience is required.
    • CMMS System experience- required.
    • Previous Leadership experience- required.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Supervise the 1

    Shift Maintenace and Electrical troubleshooting and repair of all the plant equipment including as a minimum Conveyors, mixers, ovens, fryers, motors, pump and ammonia, pneumatic and hydraulics systems.

    • Practice GMP's, follow USDA / FDA guidelines, HACCP, HAZMAT, PM's, CMMS (MP2).
    • Train maintenance teams and other plant personnel in quality / safety processes and new job processes to performance standards.
    • Serve as technical "go to" as point of contact for maintenance management to keep plant running at peak efficiency.
    • Coordinate / communicate with site personnel to identify and prevent problems that affect plant performance (serve as referee" / "mentor").
    • Lead your team with established priorities related to plant production goals.
    • Develop and stimulate improvement processes, techniques, and good work practices (GMP's)
    • Contribute to continuous improvement of maintenance methods and

    processes, working with other functions (e.g., maintenance engineers).

    • Be responsible for monitoring and maintaining the EAM work order system, analyze and produce reports.
    • Ensure that work is performed safely and in accordance with Client standards.
    • Work in a consistent and harmonious way with other shop supervisors, inspectors, stores personnel and engineers to achieve satisfactory job completion.
    • Specify work assignments, maintaining daily status of shop work.
    • Establish maintenance schedules and repair estimates.
    • Enforce safety regulations and conformance of company policies.
    • Maintains reports established as critical departmental matrices.
    • Maintain work schedule compliance records, PMs, work orders, and maintenance programs.
    • Ensure USDA compliance through completion scheduling and maintenance of PIP work.
    • Maintain equipment and safety records.
    • Establish Personnel Management Agreements at team member levels.
    • Maintain a skills assessment program based on individual strengths.
    • Support the root cause analysis program.
    • Ensure equipment repair records are maintained in EAM.
    • Maintains knowledge, understanding and adherence to safety policies, USDA, QA, HACCP and Sanitation rules and regulation, and company policies.

    QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and / or EXPERIENCE :

    • Minimum of 5 years of experience in the manufacturing environment and excellent knowledge of hydraulics, pneumatics, electrical, electronic, PLC's, mechanical equipment, refrigeration, boilers, and facilities.
    • Prior experience leading Industrial Maintenance / Electrical Team.

    LANGUAGE SKILLS :

    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
    • Bilingual English / Spanish preferred.
    • Last updated : 2024-04-24

  • Just Posted

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Customer Care Specialist
  • Terminix Service, Inc.
  • Cheraw, SC FULL_TIME
  • Terminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Cheraw Branch office. Apply for this job if: You're c...
  • Just Posted

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Customer Care Specialist - Cheraw
  • Terminix Service, Inc.
  • Cheraw, SC FULL_TIME
  • Terminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Cheraw Branch office. Apply for this job if: You're c...
  • 7 Days Ago

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Customer service
  • American Red Cross
  • Myrtle, SC FULL_TIME
  • Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red ...
  • Just Posted

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Customer Service
  • CK Circle K Stores Inc.
  • Florence, SC OTHER
  • Store 2723216: 3817 W Palmetto St, Florence, South Carolina 29501 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Rep...
  • 11 Days Ago

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Customer Service
  • Circle K
  • Florence, SC FULL_TIME
  • Store 2723216: 3817 W Palmetto St, Florence, South Carolina 29501Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Repre...
  • 12 Days Ago

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0 Customer Service Supervisor jobs found in Florence, SC area

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County Meter Reader
  • Meter Reader
  • Sumter, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/24/2024 12:00:00 AM

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At Home Customer Service
  • Carmax
  • Darlington, SC
  • Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
  • 4/24/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Dalzell, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • Progressive Corp.
  • Florence, SC
  • Customer Service Representative **Job Number** : 188541 If you enjoy helping others and flourish in a fast-paced environ...
  • 4/23/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Darlington, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/22/2024 12:00:00 AM

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CUSTOMER SERVICE REPRESENTATIVE
  • Spherion
  • Florence, SC
  • Now hiring for customer service representative. Spherion in Florence, SC currently has a customer service representative...
  • 4/21/2024 12:00:00 AM

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Customer Service Associate - Work From Home>
  • OLIPOP
  • Florence, SC
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
  • 4/20/2024 12:00:00 AM

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Customer Service Associate - Work From Home>
  • OLIPOP
  • Hartsville, SC
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
  • 4/20/2024 12:00:00 AM

Florence /ˈflɒrəns/ is a city in, and the county seat of, Florence County, South Carolina, United States. It is probably best known for being the intersection of I-95 and I-20, and the eastern terminus of I-20. It is the county seat of Florence County and the primary city within the Florence metropolitan area. The area forms the core of the historical "Pee Dee" region of South Carolina, which includes the eight counties of northeastern South Carolina, along with sections of southeastern North Carolina. As of the 2010 census, the population of Florence was 37,056, and the estimated population i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$62,948 to $84,108
Florence, South Carolina area prices
were up 1.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020