Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
and 3rd Shift Maintenance Supervisor Role- Florence, SC
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Supervise the 1
Shift Maintenace and Electrical troubleshooting and repair of all the plant equipment including as a minimum Conveyors, mixers, ovens, fryers, motors, pump and ammonia, pneumatic and hydraulics systems.
processes, working with other functions (e.g., maintenance engineers).
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE :
LANGUAGE SKILLS :
Last updated : 2024-04-24
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0 Customer Service Supervisor jobs found in Florence, SC area