Customer Service Supervisor jobs in Fort Lauderdale, FL

Company: Air & Ground Aviation Inc

Location: Dania Beach, Florida (office based)

About Us:

With over 27 years of experience, Air & Ground is one of the leading specialists in aftermarket products and services for both military and civil sectors.

Strategically located in the USA, UK, & Italy, we provide world-class support to our growing number of OEM, repair, overhaul, and end user customers, across the globe.

Job Description:

We are seeking an individual who is detail-oriented, highly organized, and possesses a positive, hardworking attitude. Excellent communication skills are a must, and the ideal candidate should aspire to join a company that offers internal advancement opportunities and fosters personal growth.

In this role, you will be responsible for efficiently handling order processing tasks, providing an exceptional service to our customers, and seamlessly collaborating with colleagues and vendors.

Primary Responsibilities:

• Process customer orders accurately and in a timely manner.
• Ensure adherence to OTIF (On Time In Full) targets, compliance with certified quality management systems, and strive to meet company KPIs (Key Performance Indicators).
• Utilize organizational skills to prioritize and manage incoming orders effectively.
• Monitor order progress and provide regular reports to management on order status, as well as highlighting potential issues immediately upon discovery.
• Create purchase orders and repairs orders, then coordinate with vendors to expedite and ensure timely delivery of goods to us.
• Respond promptly to customer inquiries via email, phone, and in person, providing updates on order status and addressing any concerns.
• Collaborate with other departments to ensure smooth order fulfillment and delivery.
• Maintain accurate records of orders, customer interactions, and vendor communications.
• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
• Provide support to finance department including taking credit card payments and issuing checks.
• Develop and maintain good relationships with key customer accounts and vendors, understanding their needs and ensuring their satisfaction.
• Manage the organization and accuracy of files stored in Microsoft Teams, implementing efficient filing systems, and collaborating with team members to uphold standardized naming conventions and file management practices.

Requirements:

• Previous experience in order processing and customer service, preferably within the aviation industry (military or commercial sectors).
• Proficiency in computer systems and software, including MS Office 365 and Quantum ERP.
• Exceptional attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment, ensuring efficient time management to meet deadlines.
• A positive attitude and a commitment to providing outstanding customer service.
• Highly adaptable, with the ability to change tasks quickly as business needs dictate.
• Driving license required, with ability to reliably commute.
• References will be requested.
• E-Verify compliant employer.
• Must successfully pass background check.

Benefits:

• Hourly rate of pay between $18 to $25 per hour, depending on experience.
• Comprehensive insurance including health, life, dental, and vision.
• Paid time off.
• 401(k) plan, including a company contribution.

Schedule:

• Monday to Friday
• 9am to 5pm

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of Quantum ERP System experience do you have?

Experience:

• Customer service: 3 years (Preferred)
• Quantum: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person