Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description : Description :
Description :
Hours : 8am to 4 : 30pm
Preferred Bilingual in Spanish
40 hours per week
Tasks :
Front office support directing traffic.
Create and post memos
Manage security system with making badges and turning off badges
Sort mail / mailbox updates, packages, etc
Order office supplies
Manage locker assignment
Manage PPE for new hires
Pre-Identified Candidate Name
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Pre-Identified Candidate Email
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Pre-Identified Candidate Phone Number
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Tenure Rule (Active)
Active Tenure - 12 Month Rule
Hours per Day
Hours per Week
Total Hours
528.00
Last updated : 2024-04-23
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