Customer Service Supervisor jobs in Gulfport, MS

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Retail Customer Service Supervisor-Key Holding (5104)
  • Big Lots
  • Hattiesburg, MS FULL_TIME
  • Ready to join our BIG family? Text "BIG LOTS" to 97211 to schedule an interview.
    When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.

    Job Summary:
    Primarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carry outs. Serves as the primary Manager on Duty (MOD) when present. When serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance.

    Job Description:
    1. Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.
    2. Provides feedback to store leadership regarding the team’s performance.
    3. Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.
    4. Serves as the primary Manager on Duty when present including opening and closing the store when scheduled. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.
    5. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
    6. Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.

    Qualification

    1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.
    2. Minimum two years retail management experience preferred.
    3. Strong decision-making, problem resolution, and interpersonal skills required.
    4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
    5. Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
    6. Basic English literacy, math, and PC skills required.

    We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

    Location: 4600 Hardy Street, Hattiesburg, MS 39402

    Job Type: Full-time

    Shift:

    • Day shift
    • Evening shift

    Weekly day range:

    • Monday to Friday
    • Rotating weekends

    People with a criminal record are encouraged to apply

    Education:

    • High school or equivalent (Preferred)

    Ability to Relocate:

    • Hattiesburg, MS 39402: Relocate before starting work (Required)

    Work Location: In person

  • 7 Days Ago

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NAVY LODGE MAINTENANCE WORKER SUPERVISOR
  • Navy Exchange Service Command
  • Gulfport, MS FULL_TIME
  • Job Number: 240000W0 Primary Location: United States-Mississippi-Gulfport Organization: Gulfport Pay Range: $24.39 Job Summary Serves as working supervisor of Maintenance Department. Supervise staff o...
  • 5 Days Ago

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Customer service
  • Community Choice Financial Family of Brands
  • Picayune, MS FULL_TIME
  • What you will be doing : As a member of our customer service team, you will provide our loyal and new customers with amazing service as you work with them through the process to access the financial p...
  • 12 Days Ago

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Sales Marketing Customer Service
  • DEC Management Inc.
  • Hattiesburg, MS FULL_TIME
  • We are a direct marketing firm that specializes in sales and promotions for some of the most well-known companies in the world today. This position will include sales, marketing, market research and l...
  • 19 Days Ago

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Customer Service Associate
  • Raising Cane's
  • Hattiesburg, MS FULL_TIME
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $10 - 12/ hour As a Customer Service Associate at Raising Cane’s, you will set the pace of the Restaurant by ...
  • 19 Days Ago

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Sales & Customer Service Associate
  • Massage Envy
  • Hattiesburg, MS OTHER
  • Overview ITLE: Sales & Customer Service Associate Where Better Careers Begin!Massage Envy Hattiesburg US Hwy 98 Hattiesburg Ms. 39120Do you have a passion for helping others? At the Massage Envy [INSE...
  • 19 Days Ago

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0 Customer Service Supervisor jobs found in Gulfport, MS area

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County Meter Reader
  • Meter Reader
  • Long Beach, MS
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Pass Christian, MS
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Diberville, MS
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's Chicken Fingers
  • Gulfport, MS
  • **Customer Service Associate** Gulfport, Mississippi **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life In...
  • 3/27/2024 12:00:00 AM

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Sales & Customer Service Associate Full-Time
  • Massage Envy
  • Gulfport, MS
  • Overview: Where Better Careers Begin Massage Envy Gulfport- 15256 Crossroads Parkway Gulfport, MS 39503 Do you have a pa...
  • 3/25/2024 12:00:00 AM

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Sales & Customer Service Associate Part-Time
  • Massage Envy
  • Gulfport, MS
  • Overview: Where Better Careers Begin! Massage Envy Gulfport - 15256 Crossroads Parkway Gulfport, MS 39503 Do you have a ...
  • 3/25/2024 12:00:00 AM

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Sales & Customer Service Associate Part-Time
  • Massage Envy
  • Diberville, MS
  • Overview: Where Better Careers Begin! Massage Envy DIberville - 3920 Promenade Parkway Suite H DIberville MS 39540 Do yo...
  • 3/25/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Gulfport, MS
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/21/2024 12:00:00 AM

Gulfport is the second-largest city in Mississippi after the state capital, Jackson. Along with Biloxi, Gulfport is the other county seat of Harrison County and the larger of the two principal cities of the Gulfport-Biloxi, Mississippi Metropolitan Statistical Area, which is included in the Gulfport-Biloxi-Pascagoula, Mississippi Combined Statistical Area. As of the 2010 census, the city of Gulfport had a total population of 67,793. It is also home to the US Navy Atlantic Fleet Seabees. According to the United States Census Bureau, the city had a total area of 64.2 sq mi (166.4 km2), of which ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$61,274 to $81,869
Gulfport, Mississippi area prices
were up 1.2% from a year ago

Customer Service Supervisor in Washington, DC
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In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020