Customer Service Supervisor jobs in High Point, NC

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

C
Customer Service
  • Carolina Container A Division Of New Indy
  • High Point, NC FULL_TIME
  • SUMMARY: Responsible for providing effectively serving all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively on how to resolve product and service problems.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Maintains customer records by updating account information.
    Attract potential customers by answering product and service questions, information about other products and services.
    Monitors production order schedules and expedites delivery per customer requests.

    Generate correspondence to secure additional customer information to resolve customer disputes.
    Maintains detailed files for documentation.
    Serves as liaison with manufacturing, engineering, and shipping personnel.

    Processes changes orders.
    Provides timely feedback to the company regarding service failures or customer concerns.
    Duties may be expanded upon and additional duties may be assigned.

    SUPERVISORY RESPONSIBILITIES
    This position has no supervisory responsibilities.

    PHYSICAL DEMANDS
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to handle or feel.
    The employee frequently is required to talk or hear.
    The employee is occasionally required to reach with hands and arms.
    The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    WORK ENVIRONMENT

    This job operates in a professional office environment.
    This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
    Exposure to wet and humid conditions.
    Exposure to high, precarious places; fumes or airborne particles; and vibration.

    Noise level in the work environment is usually loud.

    CERTIFICATES, LICENSES, REGISTRATIONS
    None required

    OTHER DUTIES
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    SKILLS AND QUALIFICATIONS
    Manufacturing experience in the corrugated industry preferred.
    Prior computer data entry experience preferred.
    Excellent communication skills and presentation skills
    Application knowledge of products and production processes.
    Application knowledge and skill for computer data entry.

    Knowledge of Quality standards- both ISO and QS.
    High School Diploma/ Equivalent
    Ability to work in a fast paced environment
    Ability to work independently
  • 20 Days Ago

D
Customer Service
  • Domino's
  • High Point, NC PART_TIME
  • Company DescriptionNice people and fun work environmentJob DescriptionGreat customers, take orders. Some light cleaning and stocking. Flexible schedule, full-time, part-time Additional InformationAll ...
  • 2 Days Ago

D
Customer Service
  • Dev Restaurants LLC
  • High Point, NC FULL_TIME
  • Customer ServiceAs a Customer Service person, you are responsible for establishing warm and sincere contact with each and every guest; setting up the drive thru, lobby, and front line areas; taking an...
  • 14 Days Ago

T
Customer Service
  • THE NEW-INDY GROUP
  • High Point, NC OTHER
  • Job Details Level: Experienced Job Location: NC - High Point (1) - High Point, NC Position Type: Full Time Salary Range: Undisclosed Travel Percentage: None Job Shift: First Shift Job Category: Custom...
  • 15 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • High Point, NC FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

L
Customer service representative
  • Lendmark Financial Services
  • High Point, NC FULL_TIME
  • SUMMARY The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan exte...
  • 23 Days Ago

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0 Customer Service Supervisor jobs found in High Point, NC area

High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America. High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$66,995 to $89,513
High Point, North Carolina area prices
were up 1.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020