Customer Service Supervisor jobs in Johnstown, PA
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Field Supervisor
- Environmental Service Laboratories, Inc
-
Indiana, PA
FULL_TIME
-
GENERAL SUMMARY OF DUTIES AND RESPONSIBILITIES
ESL is seeking to hire a full-time field supervisor leading the sampling field crew. 25% of time spent in the field and traveling, with balance of time spent in laboratory/office work environment. Due to nature of position, must be able to deal with meeting deadlines. Some PPE required. Strict protocols on safety training will be followed.
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coordinate, schedule with project manager to assign individual plat assignments and chart progress of overall sampling plan. Confirm and plan projects and the necessary communications protocols such as communication with the general public by scheduling appointments and conducting required interviews.
Oversee day to day operations of the Sampling Specialists.
Conduct weekly one-on-one meetings with crew to chart progress of sampling assignments, provide guidance and collect feedback for operations.
Follow specific instructions pertaining to the type of sample being collected which may involve aseptic techniques and client interviews.
Active in planning and implementation of new ideas or protocols as needed.
Perform analysis of samples in the field including, but not limited to, pH, combustible gas index readings and flow readings.
Take digital photographs as required.
Review and complete appropriate related field paper work as required.
Comply with safety rules and regulations to include determining proper handling procedures of samples
Follow ESL and client directed safety protocols.
Perform additional projects as required.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Basic PC skills. Proficiency in Microsoft with focus on Excel.
Education in GIS, Geology, Geography or related discipline preferred but not necessary.
Experience with Autocad and intellicad helpful but not necessary.
Familiar with google Earth, previous experience with ArcMap is preferred.
Strong attention to detail as well as good written and verbal communication and effective listening skills with the ability to follow instructions. Ability to perform under pressure and withstand weather and field conditions.
Safe driving record. - 13 Days Ago
Field Supervisor
- Roto-Rooter Plumbing & Drain Service
-
Johnstown, PA
FULL_TIME
- Great opportunity to join one of the largest Roto-Rooter organizations in the country! We are the leaders in emergency plumbing service, restoration and repair business! Field Supervisor - Estimator i...
- 1 Month Ago
Manufacturing Supervisor (1st Shift OE)
- Pomp's Tire Service
-
Bedford, PA
FULL_TIME
- Working hard means something different here at Pomp’s Tire Service. Every day, thousands of Pomp’s Tire employees deliver best-in-class service to our clients and customers. It’s hard work to pull ahe...
- 1 Month Ago
Customer Service
- Pro Disposal
-
Portage, PA
FULL_TIME
- Customer Service Representative Pro Disposal Inc. collects trash and recycled materials in the Central Pennsylvania Region. Currently, we operate out of four regions of Portage, Johnstown, Altoona, an...
- 10 Days Ago
Field service supervisor
- Beitzel Corporation
-
Grantsville, MD
FULL_TIME
- Overview : Beitzel Corporation is an Industrial Construction and Service Company with nearly 50 years of experience in the Energy, Mining, Industrial Construction, Aggregate, and Renewables Industries...
- 1 Month Ago
Customer Service Representative
- Coen
-
Donegal, PA
FULL_TIME
- Position Overview Job Title: Customer Service Representative Location: Donegal, PA Salary: $12.25 / hourly Job Description:Ensures an exceptional customer experience that supports our vision to become...
- 11 Days Ago
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0 Customer Service Supervisor jobs found in Johnstown, PA area
About Johnstown, Pennsylvania
Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County.
Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954).
According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$62,948 to $84,108
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020