Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Municipally-owned Marshfield Utilities is recruiting for an individual to fill a Customer Service Supervisor position. This position is responsible for overseeing the billing and customer service functions of Marshfield Utilities.
Minimum qualifications include education as is normally acquired in two-year college or university program in Business Management and a minimum of Five years of prior supervision in customer service is preferred. Ability to lead others, plan, manage and prioritize, problem solve, communicate effectively, maintain effective working relationships, maintain adequate attendance, and have a strong customer orientation. This supervisory role is an in-office position and does not support regular remote work.
Job Type: Full-time
Pay: $60,000.00 - $73,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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