Customer Service Supervisor jobs in Moline, IL

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area.  Join our team and become a part of our new growth and bright future!  We offer competitive salary and a great benefits package in an exciting, rewarding industry.

Dohrn is currently seeking a Full Time Dock Supervisor for our Rock Falls, IL Terminal!

ESSENTIAL DUTIES

• Provide training, supervision, feedback, and discipline for hourly Operations team members 
• Route City operation
• Manage the daily performance of the City Pickup and Delivery Operation for optimal safety, performance, on-time Service, cost control, and claims prevention
• Ensure On-time Delivery service in accordance with the organizational goals by ensuring pick-ups and deliveries are made timely, efficiently, and returns are kept to a minimum
• Monitor Line Haul operation
• Monitor Dock performance and efficiency and adjust manpower as needed
• Solve problems regarding lost and missing freight
• Communicate efficiently with other departments to ensure a successful operation 
• Work in a safe and professional manner so as to reduce personal risks and risk to fellow employees
• Report all facility problems to the Facility Maintenance Department
• Comply with federal, state, and company regulations 
• Process all paperwork daily associated with the execution of the job
• Work in a positive, supportive, and cooperative way at all times
• Perform other duties as needed

• A minimum age of 18
• High School completion or equivalent
• Valid Driver License 
• Supervisory experience required
• Ability to work any shift 
• Must have the knowledge and ability to perform all Operations jobs in the Terminal including Dock, Dispatch, Warehouse, and Routing
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical and problem-solving skills
• Strong leadership skills
• Detail-oriented, organized
• Must meet all physical requirements
• Must have certification in forklift safety and hazardous material handling
• Ability to multi-task and react to change productively
• Excellent attendance

• Visual Acuity including regular use of items including a computer screen or monitor
• Lifting various types of materials will be required: cartons, bags, cylinders, boxes, crates, drums, pipe, bars, rugs, etc
• Common material handling tools will be used: forklifts, carts, dollies, banding machines, shrink wrap tubes, pallet jacks, and tow motors
• Standing, walking, squatting, pushing, pulling, twisting, carrying, bending at the waist, reaching, and lifting both above and below waist level will be required
• Must be physically capable of operating a forklift, pallet jack, load lock and two-wheel handcart
• Will be required to lift up, set down, slide or move weight unassisted that could exceed 80 pounds
• Must be able to lift 50 lbs. on a frequent basis and 100 lbs. on an infrequent basis
• Must be able to sit and stand for prolonged periods of time 
• Must have the ability to safely enter and exit trailers, vans, flatbeds, forklifts and tractors 
• Must have the ability to work around and operate motorized equipment
• Must be able to perform the essential functions of the job as specified in the job description
• May be exposed to extreme hot or cold temperatures and dusty conditions in the dock environment; must be able to perform essential functions in these conditions

To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com and select the Rock Falls, IL location.

Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.