Customer Service Supervisor jobs in Nashville, TN

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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JR0070210 Customer Service Supervisor
  • McKesson
  • La Vergne, TN FULL_TIME
  • Job Description

    Key Responsibilities:

    • Direct oversight of call center agents in a world class, client service environment focused on providing an exceptional customer experience
    • Demonstrate the ability to coach and mentor agents to excel and drive behaviors in a fast-paced service environment.
    • Work closely with agents to assure that McKesson is in compliance with all government regulatory anti-fraud and abuse statutes
    • Uphold and support employee engagement by continuing to build and influence a strong culture
    • Demonstrate the ability to use Salesforce (CRM) to effectively manage and document performance metrics
    • Demonstrate McKesson’s ICARE and ILEAD principles
    • Demonstrate excellent written and oral communication, accountability and leadership qualities
    • Conduct and maintain quality call monitoring to ensure customer satisfaction, continuous productivity, and schedule adherence
    • Ability to work effectively and under pressure while making sound decisions quickly in a fluid, fast-paced service environment.
    • Effectively act as a liaison between Customer Care, internal and external business partners to provide excellence in service delivery
    • Demonstrate the ability to effectively handle multiple priorities within a changing customer service environment
    • Respond timely to all internal and external business partners, including but not limited to customer and sales inquiries to ensure the highest level of satisfaction
    • Maintain documentation related to Customer Care agents, and customer related issues
    • Demonstrate a “whatever it takes” attitude

    Qualifications

    Minimum Requirements:

    • HS Diploma/GED
    • 2 years customer service experience in a call/contact center
    • 2 years of strong management skills
    • Proficiency in MS Office Suite
    • Must have work schedule flexibility, Monday through Friday between 7am and 7pm

     

    Critical Skills:

    • Strong multi-tasking and problem-solving ability with thorough follow up skills
    • Strong ability to use multiple systems  
    • Works well under pressure                                                                        
    • Excellent organization, documentation, communication and interpersonal skills.
    • Strong coaching skills
    • Commitment to external and internal customer satisfaction
    • Demonstrated organization and time management skills
    • General familiarity with call center phone systems/routing/queues/quality call monitoring.
    • Strong planning, prioritization, organization and accountability
    • Excellent and effective business communication skills both verbally and in writing; focus on clear, candid and consistent feedback; ability to have difficult conversations if needed
    • Experience coaching, mentoring, leading and motivating others to meet high performance standards and expectations; demonstrated employee engagement skills

     

    Preferred Requirements:

    • Verint, SAP and Salesforce experience preferred
    • Relevant healthcare/insurance experience preferred
    • 4-year degree in business preferred

     

     

    Career Level – Manager – M1

    Additional Information

    All your information will be kept confidential according to EEO guidelines.
  • 20 Days Ago

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Customer Service Supervisor
  • Ollie's Bargain Outlet
  • Madison, TN FULL_TIME
  • Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
  • 4 Days Ago

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Customer Service Supervisor
  • Sysco
  • Nashville, TN FULL_TIME
  • Company: US1168 FreshPoint Nashville, Division of FreshPoint Tomato, LLCZip Code:37210Minimum Level of Education:High School or EquivalentEmployment Type:Full TimeTravel Percentage: 0COMPENSATION INFO...
  • 15 Days Ago

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Service Technician, Compressor Technique-Mufreesboro, TN
  • Atlas Copco Compressors LLC -North America Customer Center
  • Murfreesboro, TN FULL_TIME
  • Service Technician, Compressor Technique-Mufreesboro, TN Functional area: Service Country: United States City: Murfreesboro Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, 2024 Pass...
  • 1 Month Ago

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Dispatcher/Customer Service
  • Dad's Towing Service
  • Nashville, TN FULL_TIME,PART_TIME
  • We are a busy and growing towing company, looking for a dependable and organized dispatcher! This position has Morning and Night Shifts available. Light Experience Preferred Not Required; Ready For Im...
  • 1 Month Ago

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Customer Service Representative
  • Terry's Service Center
  • Nashville, TN FULL_TIME
  • We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality indiv...
  • 1 Month Ago

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0 Customer Service Supervisor jobs found in Nashville, TN area

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Customer Service Associate
  • Family Leisure Nashville/Franklin
  • Antioch, TN
  • Job Description Job Description Family Leisure Of Nashville is a Leisure Superstore! We sell pools, hot tubs, pool table...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Anthology Inc
  • Nashville, TN
  • Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
  • 3/27/2024 12:00:00 AM

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Supervisor, Customer Service
  • Primerica, Inc.
  • Brentwood, TN
  • Join Our Team In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth con...
  • 3/27/2024 12:00:00 AM

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Customer Service associate
  • Broadcast Music, Inc.
  • Nashville, TN
  • Location: Location: Customer Service associate in Nashville, TN at BMI **Location:** **Experience:** At least 1 year(s) ...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Value City Furniture
  • Murfreesboro, TN
  • ** Customer Service Associate** *Share by Email* Location: ASF #446 At American Signature Inc., we believe everyone has ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • PrideStaff
  • Nashville, TN
  • Job Description Job Description CUSTOMER SERVICE REPRESENTATIVES NEEDED FOR COMPANY IN THE NASHVILLE AREA!! GENERAL SUMM...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • Carrington Holding Company
  • Brentwood, TN
  • Oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consisten...
  • 3/24/2024 12:00:00 AM

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Swedish and English Customer Service Advisor
  • Computacenter
  • Nashville, TN
  • ** Swedish and English Customer Service Advisor** **Location:** Spain - Barcelona | **Job-ID:** 26621 | **Contract type:...
  • 3/24/2024 12:00:00 AM

Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017. Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$64,970 to $86,808
Nashville, Tennessee area prices
were up 1.3% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020