Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
As a gas station cashier, your duties include greeting and assisting customers, maintaining the inventory of products on store shelves, operating the cash register and running credit card transactions, and cleaning the gas station shop
Job Types: Part-time, Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
Shift:
Weekly day range:
Work Location: In person
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0 Customer Service Supervisor jobs found in Pascagoula, MS area