Customer Service Supervisor jobs in Passaic, NJ

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Painter/Paint Supervisor
  • Groome Industrial Service Group
  • Denville, NJ FULL_TIME

  • GROOME INDUSTRIAL SERVICE GROUP is a growing company in Denville, NJ providing specialty maintenance services nationwide for several industries including natural gas-fired power generation, refinery, shipping, manufacturing, and aviation. If you have any of the following experience, you may be a great fit!

    We are looking for individuals with a willingness to learn and perform a variety of trades and specialty skills in the industrial maintenance sector.


    A Foreman must have a driver’s license and be approved for operating a standard company vehicle, such as a pickup truck and heavy equipment (trailers and compressors). Associated paperwork must be filled out and approved.

    A Foreman is expected to run jobs for the different divisions (HRSG, Cleaning, Mechanical and Painting) as needed. Foremen will be expected to read and write in English throughout each day of work. It will be required in dealing with the office, customers, vendors, and other employees. A Foreman’s position requires a great deal of feedback to the office, both verbal and written.Job Duties: In addition to the job duties of a Journeyman and Team Leader, the Foreman is expected to perform the following tasks (including but not limited to):- Understand and embrace Company Safety Program- Capable of making all decisions in the field- Has the ability to perform Stop Work Authority- Must know when to reach out to Management for assistance- Promote a positive work environment and encourage teamwork by all members of the crew- Mentor other employees- Manage employees - lead by example- Represent Groome in a professional manner at all times and encourage co-workers to do the same- Advise Management of employees’ performance including areas for improvement and commendation- Effectively run and manage a project from beginning to end- Hold Daily Toolbox Meetings- Assess job-site hazards and revise daily work scope accordingly- Be available to respond and mobilize for emergency jobs- Communicate any changes of work scope to management immediately- Submit necessary paperwork associated with the project in a timely manner:o Timesheetso Incident/Accident/Near Miss Reportso Field Risk Assessmento Toolbox Meeting Formo After Action Review Formo Purchase Receiptso Scaffold Check Listso Confined Space Permitso Job Photos (pre-job and post-job)- Responsible for maintaining all Company equipment including trucks, trailers and any rental equipment in good working condition and report any issues that arise- Responsible for performing equipment and material inventories at the beginning and end of every project- Must possess construction, demolition and mechanical knowledge in the Industrial Maintenance field- Must possess various certifications such as scaffold certification, mobile equipment certifications, OSHA training, etc.- Follow DOT requirements, including ELD (electronic logging device) compliance- In addition to supervising employees, the Foreman must assist with the execution of the project when needed



    Physical Requirements:

    - The ability to lift 25/50/80 pounds regularly.

    - The ability to respond quickly to sounds.

    - The ability to move safely over uneven terrain or in confined spaces.

    - The ability to see and respond to dangerous situations.

    - The ability to safely climb ladders.

    - The ability to work in extreme weather.

    - The ability to wear personal protective gear correctly most of the day.

    While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment can be moderate to severe.

    Work Hours: Shift start and stop times are determined by our customers. There is an expectation that the employee will be required periodically to work afternoon and/or evening shifts in addition to more traditional day shifts. Availability at weekends and for emergencies is also required.
    Travel: Travel is required for out of state work, traveling by air or by vehicle, including hotel stays.
    Safety: Comply with all Groome, OSHA and customers’ safety policies.
    Wardrobe: Jeans that fit, steel-toed boots, weather-appropriate layers. Employees who use respirators must be clean shaven when they arrive for their shift.
    Team Leader shall have a valid driver’s license and be approved for operating a standard company vehicle, such as a pickup truck and heavy equipment (trailers and compressors) (associated paperwork must be filled out and approved).
    Team Lead/Assist Foreman to execute the Foremen responsibilities when required including:
    • Understand and embrace the Company Safety Program.
    • Capable of making all decisions in the field.
    • Has the ability to perform Stop Work Authority.
    • Must know when to reach out to Management for assistance.
    • Promote a positive work environment and encourage teamwork by all members of the crew.
    • Mentor other employees
    • Managing employees - lead by example.
    • Always represent Groome in a professional manner and encourage co-workers to do the same.
    • Advise Management of employees’ performance including areas for improvement and commendation
    • Effectively run and manage a project from beginning to end.
    • Hold Daily Toolbox Meetings
    • Assess job-site hazards and revise daily work scope accordingly.
    • Be available to respond and mobilize for emergency jobs.
    • Communicate any changes of work scope to management immediately.
    Submit necessary paperwork associated with the project in a timely manner:
    • Timesheets
    • Incident/Accident/Near Miss Reports
    • Field Risk Assessment
    • Toolbox Meeting Form
    • After Action Review Form
    • Purchase Receipts
    • Scaffold Check Lists
    • Confined Space Permits
    • Job Photos (pre-job and post-job)
    • Daily Shift Report.
    • Sing Off Sheet.
    • Quality Assurance.
    • Maintain all Company equipment including trucks, trailers and any rental equipment in good working condition and report any issues that arise.
    • Perform equipment and material inventories at the beginning and end of every project.
    • Must possess construction, demolition, and mechanical knowledge in the Industrial field.
    • Must possess various certifications such as scaffold certification, mobile equipment certifications, OSHA training, etc.
    Follow DOT requirements, including ELD (electronic logging device) compliance.
    The company will provide the following Personal Protection Equipment (PPE) at no cost:
    1. Full-face respirator
    2. Half-face respirator
    3. Full-body harness and lanyard
    4. Safety glasses and goggles
    5. Hard hat
    6. Gloves
    7. Safety vest
    8. Lock
    All company-issued items must be returned when the employee terminates employment. If equipment is not returned, the company reserves the right to invoice the employee for the amount owed for the equipment.

    he equipment.

  • 14 Days Ago

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Marketing and Sales Assistant
  • Luno Customer Acquisitions Inc.
  • Fairfield, NJ FULL_TIME
  • Thanks for checking us out! Luno Customer Acquisitions is looking to make a direct hire for our Entry Level Sales & Marketing position. We are looking for individuals who have a self-starting attitude...
  • Just Posted

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Customer Service
  • American Medical Certification Association LLC
  • Fairfield, NJ FULL_TIME
  • Looking for a motivated, well-organized individual with excellent people skills wanting to work with a growing national certification organization. Job entails working with over 600 current clients an...
  • 22 Days Ago

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Client Service Representative Supervisor
  • VCA Animal Hospitals
  • Clifton, NJ FULL_TIME
  • Client Service Supervisor:We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.Under direction from the Hospital Manager, the Client...
  • 9 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Dollar Tree Family Dollar
  • Paterson, NJ FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 17 Days Ago

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Customer Service Representative
  • Everyone Can Dance
  • Montclair, NJ FULL_TIME
  • Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledg...
  • 18 Days Ago

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0 Customer Service Supervisor jobs found in Passaic, NJ area

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Customer Service Supervisor
  • Floor & Decor
  • Elizabeth, NJ
  • ** Customer Service Supervisor** * Elizabeth, New Jersey, 07021 PURPOSE This position is responsible for the creative wo...
  • 4/24/2024 12:00:00 AM

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Customer Service Advisor
  • Pap Group
  • Newark, NJ
  • ** Customer Service Advisor** **Job Category****:** Sales **Requisition Number****:** CUSTO010592 Showing 1 location **J...
  • 4/23/2024 12:00:00 AM

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Customer Service Advisor (NY)
  • Threads Styling
  • New York, NY
  • Our Customer Experience team serves as the beating heart of Threads, intricately connecting every touchpoint across the ...
  • 4/23/2024 12:00:00 AM

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Customer Service Advisor, Westbury
  • MG Cannon Limited
  • Westbury, NY
  • ** Vacancy Customer Service Advisor** We are looking for a Customer Service Advisor to join our newly created Customer S...
  • 4/23/2024 12:00:00 AM

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Customer Service Advisor
  • Schnitzer Steel
  • Newark, NJ
  • ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL013467 Showing 1 location **...
  • 4/22/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Mount Vernon, NY
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110540 **Category:** Stores **Positio...
  • 4/22/2024 12:00:00 AM

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Customer Service Advisor
  • Sunbelt Rentals Limited
  • Newark, NJ
  • **Customer Service Advisor** **Customer Service Advisor** *Location* Newark *Business Area* Plant & Tools *Advertising S...
  • 4/21/2024 12:00:00 AM

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Customer Service Advisor (NY)
  • Threads Styling
  • New York, NY
  • Our Customer Experience team serves as the beating heart of Threads, intricately connecting every touchpoint across the ...
  • 4/21/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 3.244 square miles (8.401 km2), including 3.146 square miles (8.149 km2) of land and 0.098 square miles (0.253 km2) of water (3.01%). Unincorporated communities, localities and place names located partially or completely within the city include Davis Bridge and Pleasant Plains. Passaic's only land border is with neighboring Clifton, which borders Passaic to the north, south, and west. The Passaic River forms the eastern border of Passaic. Four additional neighboring towns in Bergen County immediately across the river fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$80,414 to $107,445
Passaic, New Jersey area prices
were up 1.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020