Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
GROOME INDUSTRIAL SERVICE GROUP is a growing company in Denville, NJ providing specialty maintenance services nationwide for several industries including natural gas-fired power generation, refinery, shipping, manufacturing, and aviation. If you have any of the following experience, you may be a great fit!
We are looking for individuals with a willingness to learn and perform a variety of trades and specialty skills in the industrial maintenance sector.
A Foreman must have a driver’s license and be approved for operating a standard company vehicle, such as a pickup truck and heavy equipment (trailers and compressors). Associated paperwork must be filled out and approved.
Physical Requirements:
- The ability to lift 25/50/80 pounds regularly.
- The ability to respond quickly to sounds.
- The ability to move safely over uneven terrain or in confined spaces.
- The ability to see and respond to dangerous situations.
- The ability to safely climb ladders.
- The ability to work in extreme weather.
- The ability to wear personal protective gear correctly most of the day.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment can be moderate to severe.
Work Hours: Shift start and stop times are determined by our customers. There is an expectation that the employee will be required periodically to work afternoon and/or evening shifts in addition to more traditional day shifts. Availability at weekends and for emergencies is also required.
Travel: Travel is required for out of state work, traveling by air or by vehicle, including hotel stays.
Safety: Comply with all Groome, OSHA and customers’ safety policies.
Wardrobe: Jeans that fit, steel-toed boots, weather-appropriate layers. Employees who use respirators must be clean shaven when they arrive for their shift.
Team Leader shall have a valid driver’s license and be approved for operating a standard company vehicle, such as a pickup truck and heavy equipment (trailers and compressors) (associated paperwork must be filled out and approved).
Team Lead/Assist Foreman to execute the Foremen responsibilities when required including:
• Understand and embrace the Company Safety Program.
• Capable of making all decisions in the field.
• Has the ability to perform Stop Work Authority.
• Must know when to reach out to Management for assistance.
• Promote a positive work environment and encourage teamwork by all members of the crew.
• Mentor other employees
• Managing employees - lead by example.
• Always represent Groome in a professional manner and encourage co-workers to do the same.
• Advise Management of employees’ performance including areas for improvement and commendation
• Effectively run and manage a project from beginning to end.
• Hold Daily Toolbox Meetings
• Assess job-site hazards and revise daily work scope accordingly.
• Be available to respond and mobilize for emergency jobs.
• Communicate any changes of work scope to management immediately.
Submit necessary paperwork associated with the project in a timely manner:
• Timesheets
• Incident/Accident/Near Miss Reports
• Field Risk Assessment
• Toolbox Meeting Form
• After Action Review Form
• Purchase Receipts
• Scaffold Check Lists
• Confined Space Permits
• Job Photos (pre-job and post-job)
• Daily Shift Report.
• Sing Off Sheet.
• Quality Assurance.
• Maintain all Company equipment including trucks, trailers and any rental equipment in good working condition and report any issues that arise.
• Perform equipment and material inventories at the beginning and end of every project.
• Must possess construction, demolition, and mechanical knowledge in the Industrial field.
• Must possess various certifications such as scaffold certification, mobile equipment certifications, OSHA training, etc.
Follow DOT requirements, including ELD (electronic logging device) compliance.
The company will provide the following Personal Protection Equipment (PPE) at no cost:
1. Full-face respirator
2. Half-face respirator
3. Full-body harness and lanyard
4. Safety glasses and goggles
5. Hard hat
6. Gloves
7. Safety vest
8. Lock
All company-issued items must be returned when the employee terminates employment. If equipment is not returned, the company reserves the right to invoice the employee for the amount owed for the equipment.
he equipment.
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