Customer Service Supervisor jobs in Pittsburgh, PA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Lead/Supervisor
  • Grandpa Joes Candy Shop Pennsylvania
  • Pittsburgh, PA FULL_TIME
  • We are looking to find a new team player to join our rapidly growing Grandpa Joe's Candy Shop team. 

    The full-time Customer Service Lead will work onsite at our Robinson Township location. The successful candidate will have experience in Customer service supervision, excellent computer/data entry skills and must be outcome oriented. The ability to work in a fast-paced environment with strong attention to detail is essential. The ideal candidate knows how to lead and motivate a customer service team while working alongside with the team members, is flexible and will jump in where required and takes pride in the work they do. You will be fully engaged and busy from the first day and we guarantee there will never be a dull moment. We do work hard but we have fun along the way.

    Position would be Monday - Friday in our warehouse facility. 

    Still interested, are we describing you? Here are some requirements we are looking for:

    Experience in customer service

    Ability to juggle multiple projects with superb accuracy.

    Strong administrative skills including but not limited to data entry and filing.

    Strong sense of urgency and ability to work under pressure.

    Computer savvy and proficient in Microsoft Excel, Word and Outlook

     What do we offer? 

    Full time position with possible benefits after initial waiting period. Paid Time Off and Sick Time earned.  

    Now it is your turn, submit your application and we look forward to meeting you soon!

  • 15 Days Ago

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Customer Service Supervisor
  • Ollie's Bargain Outlet
  • McKeesport, PA FULL_TIME
  • Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
  • 2 Days Ago

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Supervisor of Customer Service
  • Pittsburgh Regional Transit
  • Pittsburgh, PA FULL_TIME
  • Pittsburgh Regional Transit is seeking a Supervisor of Customer Service to supervise the activities of the Customer Service/Relations staff; administration of the operation and training policies, proc...
  • 2 Days Ago

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Airline Customer Service Supervisor
  • Worldwide Flight Services
  • Pittsburgh, PA FULL_TIME
  • Join our team at Worldwide Fight Services as a Airline Passenger Services Supervisor! As Supervisor Passenger Services, you will effectively supervise the operations flow, from check in through boardi...
  • 5 Days Ago

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Customer Service Supervisor/ Nights and Weekends
  • Oxford Athletic Club
  • Pittsburgh, PA FULL_TIME
  • Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and is nationally recognized by International Health, Racquet, and Sports Associations (IHRSA) for exc...
  • 1 Month Ago

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Customer Service Representative
  • Vogel Disposal Service, INC
  • Mars, PA FULL_TIME
  • Customer Service RepresentativeVogel Disposal Service, Inc. is seeking a customer service representative to work in our fast-paced call center environment and provide excellent customer service. ESSEN...
  • 5 Days Ago

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0 Customer Service Supervisor jobs found in Pittsburgh, PA area

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Customer Service Associate
  • Rebel Convenience Stores
  • Zelienople, PA
  • Job Description Job Description We are seeking a Customer Service Associate to join our team! You will be responsible fo...
  • 4/19/2024 12:00:00 AM

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Customer Service Associate, part-Time
  • Crate & Barrel
  • Pittsburgh, PA
  • **Customer Service Associate, part-Time** **Location:** Pittsburgh, Pennsylvania We inspire purpose-filled living that b...
  • 4/17/2024 12:00:00 AM

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Customer Service Associate - Hospital Liaison
  • Medcare Equipment Company
  • Greensburg, PA
  • Looking for a hybrid job opportunity that allows you to work 3 days in the office and 2 days from home? Look no further!...
  • 4/17/2024 12:00:00 AM

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Customer Service Associate
  • Value City Furniture
  • Pittsburgh, PA
  • ** Customer Service Associate** *Share by Email* Location: VCF PITTSBURGH #47 At American Signature Inc., we believe eve...
  • 4/16/2024 12:00:00 AM

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Client Service Associate-HYBRID
  • Allegheny Financial Group
  • Pittsburgh, PA
  • We are seeking a motivated, detail-oriented Client Service Associate to support daily administrative operations of the p...
  • 4/16/2024 12:00:00 AM

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Client Service Associate-HYBRID
  • Allegheny Financial Group
  • Pittsburgh, PA
  • We are seeking a motivated, detail-oriented Client Service Associate to support daily administrative operations of the p...
  • 4/16/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Pleasant Hills, PA
  • $15 per hour - $16.5 per hour As an important part of our team, Customer Service Associates impact all areas of the cust...
  • 4/15/2024 12:00:00 AM

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Customer Service Associate
  • B&L Wholesale Supply - Saxonburg
  • Saxonburg, PA
  • The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales for...
  • 2/28/2024 12:00:00 AM

Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S. Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$68,817 to $91,949
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020