Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Join Farmers Insurance - Quayle Agency, a reputable insurance agency located in Pocatello, Idaho. We are seeking a dedicated and enthusiastic Customer Service and Sales Representative to join our team.
As an integral part of our agency, you will provide exceptional customer service while assisting clients with their insurance needs.
In this role, you will be responsible for building positive relationships with clients, answering their inquiries, and providing insurance quotes.
Your excellent communication skills, attention to detail, and problem-solving abilities will be key as you handle a wide range of customer service tasks, including policy updates, claim assistance, and billing inquiries.
If you are a self-motivated individual with a passion for providing exceptional customer service and want to be part of a dynamic team, apply today!
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Hands on Training
Mon-Fri Schedule
Responsibilities
Requirement
Last updated : 2024-04-11
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0 Customer Service Supervisor jobs found in Pocatello, ID area