Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
FLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch.
This candidate MUST SPEAK BOTH SPANISH AND ENGLISH to be considered.
Job duties include but not limited to:
• Supporting all service requirements of assigned FLS Customers to exceed expectations
• Identifying the service requirements and information required for each Customer shipment
• Entering all relevant shipment data and information into FLS’s TMS
• Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS
• Problem-solving Customer specific issues from the point of order placement through to completion
• Updating Customers with shipment status updates as required
• Pro-actively communicating any service issues or delays to Customers
• Maintaining the highest level of professionalism when dealing with any FLS Customers
• Other duties and responsibilities as assigned by your supervisor.
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0 Customer Service Supervisor jobs found in Portland, ME area