Customer Service Supervisor jobs in Portsmouth, NH

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Member Service Supervisor - UNH, Durham
  • Service Credit Union
  • Durham, NH FULL_TIME
  • Service Credit Union is seeking a Member Service Supervisor for our branch located in UNH. This is a great step towards a leadership roll.

    Pay: Starting at $22.00 per hour. Flexible based on experience.

    Hours: FT position - 40 per week. Monday - Friday 9-5.

    Benefits Include:

    • Great health and dental benefits starting day one!
    • PTO, long-term disability, and paid holidays.
    • 401k with 8% company contribution after one year of employment.
    • Paid leave policy after 12 consecutive months of employment.
    • Free confidential mental health support program with Talkspace
    • Free identify theft protection through IdentityForce
    • Tuition reimbursement.
    • Training and career growth opportunities.

    A Day in the Life:

    • Create a positive member experience each and every time through confidence and enthusiasm- you are the face of Service Credit Union.
    • Build and retain member relationships through quality service.
    • Assist Branch Manager and staff to meet assigned goals.
    • Supervise and counsel branch personnel as directed by the Branch Manager.
    • Maintain a thorough understanding of all Service Credit Union products and services.
    • Perform other job related duties as assigned.

    Experience and Qualifications:

    • One to three years of similar or related experience.
    • Excellent verbal and written communication skills.
    • Outstanding leadership and customer service skills.
    • Good organizational skills with proven ability to multi-task.
    • Ability to recognize and recommend enhancements and solutions in a fast-paced environment.
    • High school diploma or equivalent required.

    If you are interested in applying your leadership skills and sales acumen to further your career and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place!

    Join us today!

    At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

    Equal Opportunity Employer

    Job Type: Full-time

    Pay: From $22.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • Day shift

    Work Location: In person

  • 28 Days Ago

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Customer Service Representative
  • Boston Pie Inc
  • Rochester, NH FULL_TIME
  • Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgo...
  • 8 Days Ago

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Manufacturing Customer Service Rep
  • Leddy Group
  • Rochester, NH FULL_TIME
  • Manufacturing Customer Service Rep Join a well-established global manufacturing leader as a Customer Service Representative! Our Rochester, NH client needs an energetic, self-motivated professional wi...
  • 10 Days Ago

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Customer Service Representative
  • Boston Pie Inc
  • Dover, NH FULL_TIME
  • Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgo...
  • 11 Days Ago

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Customer Service Representative
  • Laars Heating Systems Company
  • Rochester, NH FULL_TIME
  • Laars Heating Systems Company, a subsidiary of Bradford White Corporation, is a recognized industry leader in the design and manufacturing of commercial and residential boilers, water heaters, and poo...
  • 12 Days Ago

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Assistant Customer Service Manager
  • Albertsons Companies
  • Stratham, NH FULL_TIME
  • A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
  • 12 Days Ago

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0 Customer Service Supervisor jobs found in Portsmouth, NH area

Portsmouth is a city in Rockingham County, New Hampshire, United States. As of the 2010 census it had a population of 21,233, and in 2017 the estimated population was 21,796. A historic seaport and popular summer tourist destination on the Piscataqua River bordering the state of Maine, Portsmouth was formerly the home of the Strategic Air Command's Pease Air Force Base, since converted to Portsmouth International Airport at Pease. According to the United States Census Bureau, the city has a total area of 16.8 square miles (43.6 km2), of which 15.6 square miles (40.5 km2) is land and 1.2 square...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$72,659 to $97,083
Portsmouth, New Hampshire area prices
were up 1.4% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020