Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Service Credit Union is seeking a Member Service Supervisor for our branch located in UNH. This is a great step towards a leadership roll.
Pay: Starting at $22.00 per hour. Flexible based on experience.
Hours: FT position - 40 per week. Monday - Friday 9-5.
Benefits Include:
A Day in the Life:
Experience and Qualifications:
If you are interested in applying your leadership skills and sales acumen to further your career and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place!
Join us today!
At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
Schedule:
Work Location: In person
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0 Customer Service Supervisor jobs found in Portsmouth, NH area