Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple...
But the truth is, great pizza is made by great people.
So here's the thing - at Pizza Hut, we like really great pizza, which means we're going to need really great people. We need people like YOU to make it - and we don't just mean that you make the pizza.
What we mean is you make Pizza Hut, Pizza Hut!
You make it fun. You make it fresh. And sometimes, you make it weird! In a "you only understand if you were there" type of way.
But most importantly, you make us the kind of place that we're proud to show up to every day. And that's not something we take lightly! It's why we offer flexible schedules, ample opportunities for growth, a vibrant community, and a place that celebrates each and every part of YOU.
Turns out, the people are the most important part of the pie. At Pizza Hut, whatever makes you, you - makes us, US!
So, you do you! Let's celebrate it!
Struggling with your mental health? Coping with grief? We've got you covered!
If you hit full-time status (30 hours average) over the course of a year, you become eligible for our full benefits package, including :
Need some time away from work to rest, recover, and recharge? Pizza Hut's got you covered!
So what would make us a good match? The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go :
Keep in mind, this is just basic information. You'll find out more after you apply and chat with a manager!
Last updated : 2024-04-04
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