Customer Service Supervisor jobs in Rock Hill, SC

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Job Description:

Job Summary
This position coordinates and manages the day-to-day activities associated with carrier performance. He/She analyzes and coordinates high dollar customer requests for quote (RFQ) among carriers. This position supervises specialists within the department.

Responsibilities:

• Develops performance metrics to manage carrier performance.
• Generates and distributes operational, financial, and network performance reports to ensure UPS meets operational objectives.
• Maintains reporting systems to support UPS goals.
• Provides carrier contract administration support, including validating negotiated buy rates, maintaining current and accurate contracts, ensuring amended contracts are loaded into freight payment and network management systems, confirming compliance with security procedures and coordinating carrier selection activities.
• Conducts operational process development and compliance, including process improvement to decrease unit costs and improve productivity, multi-modal solutions to improve service and compliance, and performance metrics to manage and meet hazardous material requirements.
• Provides cost and pricing information, including system updates with buy rates, customer and lane margin analyses, multi-modal optimization, and third-party procurement application tools.

Qualifications:

• Bachelor's Degree or International equivalent or relevant transportation experience - Preferred

Other Criteria:

Job Grade: 20D

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
Shift: Monday - Friday

Last day to apply is 3/15/2024

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.