Customer Service Supervisor jobs in Rock Island, IL

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Area Supervisor Cleaning Specialist; PAID WEEKLY! - Quad Cities, IL & IA
  • FBG Service Corporation
  • Rock Island, IL FULL_TIME
  • Location: Greater Quad Cities

    This position requires you to have a valid clear driver's license as it requires you to drive a company vehicle.

    Hours: Full-Time, Monday – Friday, 4PM-12:30AM
    Salary: $16-18/hour, depending upon experience

    Position Responsibilities:

    • Travel to assigned accounts to back check job duties
    • Oversee employees at assigned accounts
    • Make sure all assigned accounts have correct supplies at all times
    • Clean accounts when employees call off
    • Complete reviews for employees at assigned accounts
    • Bring equipment back to warehouse that needs repaired
    • Bring laundry back to warehouse to be completed the next day
    • Other duties as assigned

    Minimum Requirements:

    • Must be at least 18 years of age
    • Must be able to pass a background check and drug screening
    • Must be able to lift 25 pounds
    • Must be able to provide documents for Work Authorization in the United States (FBG conducts E-Verify on every new employee)
    • Strong attention to detail
    • Hardworking and reliable
    • Enjoy working for a team
    • Enjoy working in a fast pace physically demanding job
    • Great attendance and punctuality!
    • Bilingual is a PLUS!
    • 1-2 years experience is a PLUS!

    Benefits:

    • Employee Stock Ownership Plan 100% funded by the company
    • Health insurance
    • Paid vacation after a year of employment
    • 401K

    Job Type: Full-time

    Pay: $16.00 - $19.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k) matching
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Evening shift
    • Monday to Friday

    Ability to Commute:

    • Rock Island, IL 61201 (Required)

    Work Location: In person

  • 1 Month Ago

C
Customer Service
  • CSL
  • Lomax, IL FULL_TIME
  • Responsibilities:Responsible for preparing the donor, donor area and equipment for the pheresis process.Prepares the autopheresis machine for the pheresis process.Monitors the donor and the pheresis p...
  • 29 Days Ago

D
Customer Experience Supervisor
  • Dohrn Transfer Company
  • Rock Island, IL FULL_TIME
  • Job Description Job Description Description / Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state ser...
  • 5 Days Ago

D
Customer Experience Supervisor
  • dohrntransfer
  • Rock Island, IL FULL_TIME
  • Customer Experience Supervisor Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-st...
  • 6 Days Ago

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Supervisor, Field Service
  • Waypoint Analytical
  • Illinois, IL FULL_TIME
  • As the name implies, Waypoint Analytical is the company that you have been trying to find. Waypoint Analytical is a top environmental laboratory in the United States and is arguably the largest agricu...
  • 21 Days Ago

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Customer Service Representative
  • The Habegger Corporation - Illinois/Iowa Regional Office
  • Rock Island, IL FULL_TIME
  • The Habegger Corporation in Rock Island, IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking sk...
  • 16 Days Ago

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0 Customer Service Supervisor jobs found in Rock Island, IL area

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Customer Service Representative
  • Progressive Corp.
  • Davenport, IA
  • Customer Service Representative **Job Number** : 186197 If you enjoy helping others and flourish in a fast-paced environ...
  • 4/26/2024 12:00:00 AM

D
Customer Service Representative
  • Dohrn Transfer Co.
  • Rock Island, IL
  • Requisition Number: 2022-0130-CORP-DRN Job Title: Customer Service Representative City: Rock Island State: IL Pay Scale:...
  • 4/26/2024 12:00:00 AM

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Retail Customer Service
  • EZCorp, Inc.
  • Moline, IL
  • Address: 1620 Ave. of the Cities Moline, Illinois 61265 Brand: EZPawn Pay range is based on experience from $13.00/hr to...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • City Line Veterinary Center
  • Moline, IL
  • Job Description Job Description City Line Veterinary Center seeks customer service focused individual to join their grow...
  • 4/24/2024 12:00:00 AM

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Loss Prevention Customer Service Associate - Tactial Uniform
  • TJX
  • Davenport, IA
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same com...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Milan, IL
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • East Moline, IL
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/23/2024 12:00:00 AM

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Customer Service 1st and 2nd shifts
  • Manpower
  • MOLINE, IL
  • Customer Service-Inbound Calls Our client in Moline, IL is looking for hardworking, motivated talent to join their custo...
  • 4/22/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$65,463 to $87,468
Rock Island, Illinois area prices
were up 1.3% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020