Customer Service Supervisor jobs in Sacramento, CA
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
B6 - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Sacramento, CA
PART_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 9 Days Ago
Retail Customer Service Supervisor
- TJX Companies
-
Sacramento, CA
PART_TIME
- Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with wo...
- 14 Days Ago
Retail Customer Service Supervisor
- TJX Companies
-
Sacramento, CA
PART_TIME
- Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with wo...
- 14 Days Ago
Food Service Supervisor
- Summit Food Service
-
Roseville, CA
FULL_TIME
- Food Service Supervisor Job Reference Number: 18071 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: New Mexico (US-NM) The Role at a glance: We are looking to add an exper...
- 24 Days Ago
Web Customer Service Representative
- Service Champions Inc
-
Rancho Cordova, CA
FULL_TIME
- At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding and fulfilling career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air con...
- 17 Days Ago
Dispatcher/Customer Service
- Telesec Answering Service LLC
-
Yuba, CA
FULL_TIME
- Part-Time Positions Are Available You will need to take the time to read the details Telesec Answering Services LLC provides answering services 24 hours a day, 7 days a week for a wide variety of clie...
- Just Posted
Filters
- Current Active Filter
- Sacramento, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Supervisor jobs found in Sacramento, CA area
Customer Service Advisor
- Pep Boys Inc
-
Lodi, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110290 **Category:** Stores **Overvie...
- 4/25/2024 12:00:00 AM
Customer Service Associate
- Quick Quack Car Wash
-
Roseville, CA
- **Quick Quack Car Wash** **Customer Service Associate** **1380 Lead Hill Blvd. - Roseville, CA - Part Time to Full Time*...
- 4/25/2024 12:00:00 AM
Entry Level Customer Service Associate
- Nova Management
-
Sacramento, CA
- Job Description Job Description Are you someone who is looking for a fresh start? A new challenge? An opportunity to lea...
- 4/24/2024 12:00:00 AM
Customer Service Associate (ASC I)
- California State University, Sacramento
-
Sacramento, CA
- **Job no:** 507347 **Work type:** Staff **Location:** Sacramento **Categories:** Unit 7 - CSUEU - Clerical and Administr...
- 4/23/2024 12:00:00 AM
Customer Service Advisor
- Schnitzer Steel Industries, Inc.
-
Antelope, CA
- Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Ser...
- 4/22/2024 12:00:00 AM
Customer Service Associate
- Raising Cane's Chicken Fingers
-
Lodi, CA
- **Customer Service Associate** Lodi, California **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insuran...
- 4/22/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Rocklin, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Job ID:** 5000780489806 **Category:** Service Desk **Po...
- 4/21/2024 12:00:00 AM
Automotive Customer Service Advisor
- Pep Boys Inc
-
Sacramento, CA
- **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 114915 **Catego...
- 4/21/2024 12:00:00 AM
About Sacramento, California
Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$75,524 to $100,911
Sacramento, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020