Customer Service Supervisor jobs in San Francisco, CA
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Supervisor - Airport Operations Customer Service
- OneTen
-
San Francisco, CA
FULL_TIME
-
Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The salary for this position is $66,560 - $88,210 dependent on job-related, equal opportunity factors such as experience, education, and skills. This range is based on a full-time schedule.
United offers all its airport employees based at SFO Airport free medical coverage. This includes medical coverage for employees and their qualified families' members such as spouses, domestic partners, and children at no cost. Coverage is in a gold level, high quality medical plan. Employees also have access to dental coverage where United pays 80% of the cost! In addition to medical and dental coverage, United also provides life and accident insurance and employees can enroll in additional coverages such as vision coverage, long-term disability, critical illness, and hospital insurance.
Key Responsibilities:
- Provide leadership and oversight of a work area and front-line employees in an operational environment
- Serve as a subject matter expert on safety, service, and procedures
- Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
- Ensure consistency on operational service and product delivery
- Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
- Support standard work and continuous improvement processes
- Supervise the performance of a team and work area, acting as vital to ensure daily operational goals are met
- Assess and delegate the appropriate work assignments to front-line employees
- Provide front-line employees with regular mentoring, feedback, and recognition as appropriate
- Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
- Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
- Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
- Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
- Complete all required regulatory and Company required documentation of activities
- Participate in collateral projects
Qualifications
What's needed to succeed (Minimum Qualifications):
- High School Diploma, GED, or education equivalent
- Strong sense of ownership, understands operations and how to translate knowledge to business goals
- Continuous improvement
- Customer Focus
- Conflict resolution, accountability, teamwork, engagement/motivation
- Safety orientation
- Planning/multi-tasking
- Strong written and oral communication skills
- Decision making with an ability to lead
- Proficient in IT systems and common software appropriate to work group
- Experience leading and influencing a team and customer service experience
- Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Bachelor's Degree or relevant job experience will be equally considered
- Computer skills including Microsoft Office (Outlook, Word, Excel)
- Experience leading Union personnel a plus
- Experience working in Airport Operations, including Customer Service
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT - 15 Days Ago
Customer Service Supervisor - Single Billing Office (SBO)
- University of California - San Francisco Campus and Health
-
San Francisco, CA
FULL_TIME
- Customer Service Supervisor - Single Billing Office (SBO) SBO Customer Service Full Time 76556BR Job Summary Supervise the daily operations of the Single Billing Office's operational units. Supervise ...
- 17 Days Ago
Transportation Supervisor
- Airline Coach Service
-
Burlingame, CA
FULL_TIME
- Airline Coach Service is a transportation company specializing in providing airline ground transportation/shuttle service for all Bay Area airports from San Francisco International Airport (SFO), San ...
- 13 Days Ago
Transportation Supervisor
- Airline Coach Service
-
Burlingame, CA
FULL_TIME
- Airline Coach Service is a transportation company specializing in providing airline ground transportation/shuttle service for all Bay Area airports from San Francisco International Airport (SFO), San ...
- 13 Days Ago
Customer Advisor
- EZ Service Srl
-
San Francisco, CA
FULL_TIME
- ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in...
- 13 Days Ago
Customer Advisor
- EZ Service Srl
-
San Francisco, CA
FULL_TIME
- ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in...
- 13 Days Ago
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0 Customer Service Supervisor jobs found in San Francisco, CA area
Customer Service Advisor
- Pep Boys Inc
-
San Leandro, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110319 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Pleasant Hill, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110306 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Whole Foods Market, Inc.
-
San Rafael, CA
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
- 4/21/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
San Carlos, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110309 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Sunnyvale, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110316 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service Associate
- Republic Services Inc.
-
Fairfield, CA
- > > Customer Service Associate Customer Service Associate > Customer Service Associate Republic Services is an industry ...
- 4/20/2024 12:00:00 AM
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Whole Foods Market, Inc.
-
San Francisco, CA
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
- 4/20/2024 12:00:00 AM
Automotive Customer Service Advisor
- Pep Boys Inc
-
San Leandro, CA
- **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 116381 **Catego...
- 4/19/2024 12:00:00 AM
About San Francisco, California
San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$87,331 to $116,687
San Francisco, California area prices
were up 4.5% from a year ago
were up 4.5% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020