Customer Service Supervisor jobs in South Bend, IN
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
- Supervisor
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Rochester, IN
FULL_TIME
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About Woodlawn Health: Woodlawn Health is located in Fulton and Marshall County, Indiana. We are a rural health system earning the right to care for our community! Our flagship hospital and three rural clinics are located in Rochester, Indiana. We also have clinics in Akron and Argos, Indiana.
Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide! When you join the Woodlawn Family, you have opportunities to bring your family to events such as breakfast with the Easter Bunny, Woodlawn Picnic, and other things throughout the year.
Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.
PRIMARY DUTIES:
- Assumes the responsibility of being the highest ranking administrative person in charge of the facility when other higher ranking administrators are not in house.
- Assesses, evaluates, intervenes on inpatient wound care needs of patients.
- Assists in the monthly scheduling process as needed. Determines adequate staffing coverage on the nursing units is maintained to the best level possible by assessing the number and level of personnel needed to provide quality patient care. Adjusts staffing and assignments appropriately by calling in or sending home staff as deemed necessary.
- Other duties as needed.
EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:
- Currently licensed in the state of Indiana as an RN. Maintains this licensure and provides any licensure renewals or changes to Human Resources.
- For the Wound Care Specialist role, a master’s degree in nursing and wound certification is required.
- Must possess Basic Life Support certification or obtain prior to providing direct patient care. Maintains BLS certification per hospital policy.
- Must possess and maintain Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Neonatal Resuscitation Program (NRP) certification or be willing to obtain within reasonable time frame after hire.
- Temperature, Airway, Blood pressure, Lab work, Emotional support (S.T.A.B.L.E.) certification is desirable but not required.
Shift: Nights
WOODLAWN HEALTH OFFERS:
- Tuition Assistance
- Loan Forgiveness
- Certification Pay
- Low nurse patient ratios
- Free education/training
- 28 Days Ago
- Kabelin Ace Hardware
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La Porte, IN
FULL_TIME
- Supervisor – Customer Service (LPW) Reports directly to: Assistant Store Manager – Customer Service LeadPosition Overview:As a Supervisor of Customer Service, you will play a crucial role in deliverin...
- 24 Days Ago
- Unifi
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South Bend, IN
FULL_TIME
- Requirements and Description Responsibilities * Loads, unloads, services, guides, and directs customer aircraft. * Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage a...
- 25 Days Ago
- Johnson Controls International
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South Bend, IN
FULL_TIME
- What will you do This position is responsible for providing vision, leadership and direction for the fire service business in the local district office. Responsibilities include supervising fire servi...
- 1 Month Ago
- St. Joseph County, IN
-
South Bend, IN
FULL_TIME
- Position: Food Service SupervisorOpening Date: 4/08/2024 Closing Date: Until FilledSalary: $51,818/yearDepartment: Probate Court/JJC Location: Juvenile Justice CenterStatus: Full time Job Category: LT...
- 11 Days Ago
- St. Joseph Probate Court
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South Bend, IN
FULL_TIME
- Position: Food Service Supervisor Salary: $51,818/year Department: Probate Court/JJC Location: Juvenile Justice Center Status: Full time Job Category: LTC (Labor, Trades and Crafts) FLSA Status: Exemp...
- 11 Days Ago
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0 Customer Service Supervisor jobs found in South Bend, IN area
- Meter Reader
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Plymouth, IN
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/25/2024 12:00:00 AM
- Allegiantair
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South Bend, IN
- **Customer Service Agent** South Bend, IN / Stations Customer Service / Ramp Agents / Part-Time Summary This position is...
- 4/22/2024 12:00:00 AM
- Jiffylubeindiana
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South Bend, IN
- **$30,000 - $45,000 +$1,000 SIGN ON BONUS** **Join a Growing Company That Cares About You ! Vaccinated Associates Earn A...
- 4/21/2024 12:00:00 AM
- Meter Reader
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South Bend, IN
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/21/2024 12:00:00 AM
- Meter Reader
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Three Rivers, MI
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/21/2024 12:00:00 AM
- J.B. Poindexter & Co.
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Elkhart, IN
- Customer Service Representative location Elkhart, IN, USA Shift Hourly category Truck Accessories Group JOB DESCRIPTION ...
- 4/21/2024 12:00:00 AM
- Progressive Corp.
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Elkhart, IN
- Customer Service Representative **Job Number** : 188550 If you enjoy helping others and flourish in a fast-paced environ...
- 4/21/2024 12:00:00 AM
- Carpenter Co
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Elkhart, IN
- **Customer Service Representative** **Job Description** **Customer Service Representative** Carpenter Co. has a great op...
- 4/21/2024 12:00:00 AM
About South Bend, Indiana
were up 1.3% from a year ago