Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a motivated and experienced Insurance Agent to join our service team. As a part of our service team, you will be responsible for servicing insurance policies to existing clients. This is a sales-oriented role that requires excellent communication and negotiation skills. Bilingual candidates are highly encouraged to apply.
Responsibilities:
- Service insurance policies to individuals and businesses
- Develop and maintain relationships with clients to ensure customer satisfaction
- Assess clients' insurance needs and provide appropriate coverage options
- Explain policy features, benefits, and exclusions to clients
- Process insurance applications, endorsements, and renewals
- Provide exceptional customer service throughout the service process
- Stay up-to-date with industry trends and changes in insurance regulations
- Collaborate with underwriters to negotiate terms and conditions
- Maintain accurate records of client interactions and transactions
Requirements:
- Proven experience in customer service, preferably in insurance or a related field
- Excellent communication and interpersonal skills
- Strong sales administration skills, including the ability to manage client information and documentation accurately
- Knowledge of HIPAA regulations and benefits administration is preferred
- Ability to market insurance products effectively
- Strong negotiation skills to secure competitive rates for clients
If you are a self-motivated individual with a passion for sales and helping clients protect their assets, we would love to hear from you. Join our team as an Insurance Agent and take your career to new heights!
Job Type: Full-time
Pay: $34,000.00 - $50,756.66 per year
Weekly day range:
Work setting:
License/Certification:
Ability to Commute:
Work Location: In person
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0 Customer Service Supervisor jobs found in Springfield, MO area