Customer Service Supervisor jobs in Tacoma, WA

We are currently seeking an experienced Office / Customer Service Supervisor for our fast-paced Optical Lab located in Kent, WA. This is an excellent opportunity to join our team!

Job Summary

Supervise employees and manage to a high level of efficiency the Office / Customer Service area of an ophthalmic laboratory. This position is responsible for the training and monitoring of employees’ activities of all tasks in the area. Responsibilities also include, scheduling vacation and employee hours and for maintaining attendance and morale in the department.

Position Specifics:

• Demonstrate and perform to high levels of competency all aspects of office/customer service duties including, but not limited to, the laboratory operating software system and manage activity to achieve high quality of output and service standards.
• Maintain a close association with accounts and address issues of product information and Rx service…render decisions to accounts on matters of company policy and procedures.
• Actively participate in the continuous improvement processes such as our Four Disciplines of Execution (4DX) program and coach employees in using the process.
• Demonstrate the ability to interpret work ticket instructions.
• Effectively troubleshoot production problems within the area of responsibility to bring about acceptable production quality and service levels.
• Manage and train employees within the Office/Customer Service area and assure timely performance reviews, proper documentation of performance issues and a motivating work environment.
• Effectively communicate company policies and procedures to team.
• Assist and participate in the planning of State and Local Conventions.
• Occasional travel by auto required.
• Perform other duties as assigned.

Experience/Qualifications

• Associates Degree or specialized training and six (6) years of optical management experience commensurate with department functions.
• ABO Certification preferred.
• Keyboard & PC experience required; specifically Digital Vision Inc. (DVI) optical manufacturing software.
• Good interpersonal, organizational and communication skills; manage interaction with internal and external customers.
• Excellent leadership skills; ability to maintain even workflow and a motivating work environment.
• Must possess and maintain a valid Driver’s License and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy.

Benefits

• Competitive Salary
• Medical Insurance
• Dental Insurance
• Life Insurance
• LTD
• PTO
• 401(k) with company match

The Walman Optical Company is a successful and diversified business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees’ worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.

If you are interested in becoming part of the Walman Team please apply online today.

The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.