Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Position Summary:
The Customer Service Supervisor is responsible Leading and supervising an assigned group of Service representatives in the Customer Service Function for the company. This includes hiring, training and managing employees to assist policyowners and agents by phone, on-line and through written requests. The supervisor coordinates staff resources to resolve problems and preserve business for the company. The Supervisor is responsible for monitoring company goals for quality and quantity, and initiating activity to ensure the department achieves them.
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0 Customer Service Supervisor jobs found in Tampa, FL area