Customer Service Supervisor jobs in Toledo, OH
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
- Medical Service Company
-
Monroe, MI
FULL_TIME
-
Position : Customer Service, CMN Location : Monroe, MI
Job Id : 1837 # of Openings : 1 MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring : FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w / Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive / On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
General : As part of the CMN team, participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities.
Starting $16.50
Responsibilities and Duties :
- Review initial prescription for qualifying elements resulting in timely release of claims.
- Complete daily follow up processes on all CMNs assigned within the WIP states / RC worklist.
- Review possible renewal CMNs within the CMN review worklist.
- Manages the CMN renewal process and obtains all necessary documentation.
- Responsible for handling all outstanding held revenue related to CMNs for branches assigned.
- Manages phone calls related to CMNs.
- Other duties as assigned.
Qualifications : Education : Graduate of an accredited high school or GED equivalent. Experience / Knowledge / Skills / Physical Requirements :
- Ability to multi-task in a fast-paced environment
- Detail and team oriented
- Effective communication (verbal and written) and organizational skills
- Proven computer proficiency, the use of multiple applications simultaneously
- Knowledge of the HME / DME industry is preferred
Last updated : 2024-03-29
- 26 Days Ago
- Penn Line Tree Service, Inc.
-
Toledo, OH
FULL_TIME
- I. Job Overview and General Purpose Guided by Penn Line’s values, ethical principles, and strategic objectives, the Supervisor is the field based senior level leader who supports employee development ...
- 12 Days Ago
- Medical Service Company
-
Monroe, MI
FULL_TIME
- MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
- 20 Days Ago
- Medical Service Company
-
Toledo, OH
FULL_TIME
- MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
- Just Posted
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 8 Days Ago
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 8 Days Ago
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0 Customer Service Supervisor jobs found in Toledo, OH area
- Meter Reader
-
Tecumseh, MI
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/26/2024 12:00:00 AM
- The Center for Nonprofit Resources
-
Toledo, OH
- **The National Exchange Club** is a service organization serving communities throughout the U.S. and Puerto Rico. This o...
- 4/26/2024 12:00:00 AM
- Crazy Richards
-
Perrysburg, OH
- Providing excellent customer service both on the phone and in person. Phone work - answering incoming calls and making o...
- 4/25/2024 12:00:00 AM
- Hertz
-
Detroit, MI
- Job Description Wage: $16.00/hour Essential Requirements: 2 year of customer service experience Allowed to legally drive...
- 4/24/2024 12:00:00 AM
- Meter Reader
-
Rockwood, MI
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/22/2024 12:00:00 AM
- Meter Reader
-
Belleville, MI
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/22/2024 12:00:00 AM
- Hall's Culligan Water
-
Fremont, OH
- Hall's Culligan in Fremont is currently seeking aCustomer Service Representative to join our office support team. We hav...
- 4/22/2024 12:00:00 AM
- Sherwin-Williams
-
Perrysburg, OH
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 2/8/2024 12:00:00 AM
About Toledo, Ohio
were up 1.3% from a year ago