Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We need you! Join a rapidly growing company in the financial services sector. Take the opportunity to learn and vertically move within an innovative industry with great opportunities for professional and salary growth. We have small company values and big plans!
This is a great opportunity to learn the consumer reporting and housing finance sector as a Customer Service Representative. Do you take pride in your work, thrive in a fast-paced environment, work well with teams, and like to problem solve? A Customer Service Representative is a first-line representative of our company. We’re looking for team members with Microsoft Office proficiency and a positive outlook as they manage inbound and outbound call volume.
During each workday, we want you to;
Provide a great customer service experience to our clients
Learn, own, and responsibly improve processes for customer and client inquires/dispute resolution
Benchmark and improve your performance.'
'
Benefit Conditions:
Communication method(s) used:
Work Location:
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Weekly day range:
Work setting:
Education:
Experience:
Ability to Relocate:
Work Location: Hybrid remote in Hammonton, NJ 08037
Clear All
0 Customer Service Supervisor jobs found in Vineland, NJ area