Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
About the Role
In this role you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience.
You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach.
You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently.
Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.
Job Description
Key Accountabilities
Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program
Key holder responsibilities including opening and closing store process.
Drive sales
Deliver a consistent sales floor experience
Build trust to solve the customer shopping needs
Be a savings consultant to help customers save with a Kohl’s Card
Essential Functions
The requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions.
The company may revise this job description from time to time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Physical Requirements
Preferred Qualifications
Pay Starts At : $19.50
Last updated : 2024-04-25
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