Customer Service Supervisor jobs in Wilmington, NC

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Agent/Supervisor
  • D2 Flight Academy
  • Bern, NC FULL_TIME
  • D2 Flight Academy(D2FA) is currently seeking a qualified candidate for Customer Service Agent/Supervisor at our Coastal Carolina Regional Airport, NC site location.

    The Customer Service Agent serves as the face of the airline, offering a welcoming touchpoint for passengers at various stages of their journey. This role encompasses a broad spectrum of responsibilities aimed at enhancing passenger experience, from check-in and boarding to addressing inquiries and resolving any travel-related concerns. By providing timely and accurate information, you ensure travelers are well-informed and prepared for their flights, contributing to a smooth and efficient airport operation. Your ability to maintain composure under pressure and deliver service with a smile plays a significant role in shaping passengers’ perceptions of the airline, making their contribution essential for fostering customer loyalty and satisfaction.

    Responsibilities

    • Manage all operations and personnel in support of airline
    • Confirm flight reservations
    • Assist passengers on oversold flights and during irregular operations
    • Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
    • Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
    • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
    • Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
    • Operate jetways/bridges for purposes of boarding and deplaning passengers
    • Make boarding and departure gate announcements
    • Deliver domestic flight documents
    • Perform passenger service flight close-out procedures
    • Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
    • Maintain timeline of flight boarding process
    • Perform customer service on the job training
    • Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
    • Accept and activate passengers’ self-tagged bags at activation stations
    • Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
    • Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
    • Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
    • Respond and assist during security and/or emergency situations
    • Provide quality customer service in a professional manner and in accordance with guidelines.
    • Adhere to company policies, procedures, and performance standards.
    • Complete job-relevant trainings
    • Adhere to government regulations (e.g. DOT, FAA, TSA)
    • Use multiple internal resources/systems including during customer interactions
    • Wear uniforms as required by company policy

    Qualifications

    • High school diploma or GED or international equivalent
    • Must be 18 years of age or older
    • Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
    • Must have knowledge of and ability to use basic computer skills
    • People-oriented and highly motivated, with a positive and cooperative attitude
    • Good communication skills
    • Applicable valid driver’s license as required by local authorities
    • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
    • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
    • Ability to obtain jet bridge certification
    • Must have the ability to pass background check

    Preferred Qualifications

    • Working knowledge of Sabre or any other Passenger Service System
    • Previous face to face Customer Service experience
    • Working in a fast pace environment

    About D2 Flight Academy

    D2FA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Visit us on the web at www.d2-fa.com to learn more.

    D2 Flight Academy provides aviation and administrative support services to various government agencies. Our aviation services include base operations, aircraft flight operations, maintenance, logistical support, training, range support, aerial imaging, and repair operations. We also provide a variety of administrative support services to include mail room, military transition assistance, training, clerical support for identification processing, medical support services, and other similar services.

  • 15 Days Ago

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Customer Service Agent/Supervisor
  • D2 Government Solutions
  • Bern, NC FULL_TIME
  • D2 Government Solutions (D2GS) is currently seeking a qualified candidate for Customer Service Agent/Supervisor at our Coastal Carolina Regional Airport, NC site location. The Customer Service Agent s...
  • 15 Days Ago

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Customer Service Representative
  • Duck Creek Marine Service, llc
  • Bern, NC PART_TIME,FULL_TIME
  • Customer Service Representative for service and repair facility. Repair service work orders, parts and inventory duties.Microsoft, Excel and QuickBooks on line knowledge required.AP,AR, Bookkeeping an...
  • 4 Days Ago

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Customer Service
  • My Beach
  • North Myrtle Beach, SC FULL_TIME
  • ```Job Summary```We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible...
  • 11 Days Ago

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Customer service
  • American Red Cross
  • Wilmington, NC FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 16 Days Ago

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Sales & Customer Service - Customer Service Representative
  • Laudisi Enterprises
  • Longs, SC FULL_TIME
  • Now Hiring for a Full-time Customer Service Representative in the Myrtle Beach Area of South Carolina! WHAT’S IN IT FOR YOU? Competitive salary. We know what it takes to attract top talent. Great work...
  • 16 Days Ago

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0 Customer Service Supervisor jobs found in Wilmington, NC area

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Customer Service Representative
  • Test Equity
  • Wilmington, NC
  • Job Description Job Description Summary of Position/Purpose: The Customer Service Representative II will provide informa...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Holtzman Oil Corp./Holtzman Propane
  • Holly Ridge, NC
  • Individuals will serve as initial contact to new and existing Propane, Ice, and HVAC customers, inform customers of prod...
  • 3/29/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Shallotte, NC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Castlebranch, Inc.
  • Wilmington, NC
  • ** Customer Service Representative** **Job Category****:** Customer Success **Requisition Number****:** CUSTO01446 Showi...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Waltham Services, LLC.
  • Wilmington, NC
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO17001 Showi...
  • 3/27/2024 12:00:00 AM

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Rep,Customer Service
  • First American Financial Corp.
  • Wilmington, NC
  • ****Company Summary**** Join a team that puts its People First! As a member of First Americans family of companies, Data...
  • 3/27/2024 12:00:00 AM

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At Home Customer Service
  • Carmax
  • Leland, NC
  • Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • David's Bridal, LLC.
  • Wilmington, NC
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/25/2024 12:00:00 AM

Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,045 in 2017, it is the eighth most populous city in the state. Wilmington is the principal city of the Wilmington Metropolitan Statistical Area, a metropolitan area that includes New Hanover and Pender counties in southeastern North Carolina, which has a population of 263,429 as of the 2012 Census Estimate. Wilmington was settled by the English along the Cape Fear River. The city was named after Spencer Compton who was the Earl of Wilmington. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$64,186 to $85,761
Wilmington, North Carolina area prices
were up 1.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020