Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
D2 Flight Academy(D2FA) is currently seeking a qualified candidate for Customer Service Agent/Supervisor at our Coastal Carolina Regional Airport, NC site location.
The Customer Service Agent serves as the face of the airline, offering a welcoming touchpoint for passengers at various stages of their journey. This role encompasses a broad spectrum of responsibilities aimed at enhancing passenger experience, from check-in and boarding to addressing inquiries and resolving any travel-related concerns. By providing timely and accurate information, you ensure travelers are well-informed and prepared for their flights, contributing to a smooth and efficient airport operation. Your ability to maintain composure under pressure and deliver service with a smile plays a significant role in shaping passengers’ perceptions of the airline, making their contribution essential for fostering customer loyalty and satisfaction.
Responsibilities
Qualifications
Preferred Qualifications
About D2 Flight Academy
D2FA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Visit us on the web at www.d2-fa.com to learn more.
D2 Flight Academy provides aviation and administrative support services to various government agencies. Our aviation services include base operations, aircraft flight operations, maintenance, logistical support, training, range support, aerial imaging, and repair operations. We also provide a variety of administrative support services to include mail room, military transition assistance, training, clerical support for identification processing, medical support services, and other similar services.
Clear All
0 Customer Service Supervisor jobs found in Wilmington, NC area