Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Apply and Interview now for our Customer Service position.
Please submit your Resume for immediate consideration!
The Florida Team is looking to hire a Customer Service Representative position.
The ideal candidate must be local and start within two weeks. With a very high demand from our client, we are looking to fill this position immediately!
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Our new team member will:
Preferred Skills for our Customer Service Reps:
Qualifications:
What Our Team Enjoys:
Due to expansion, we are willing to train highly motivated and hard working individuals for management within our customer service/sales opportunities. All openings are ideal for recent graduates, or professionals with customer service & sales or marketing experience.
For more information please visit our Website:
https://thefloridateam.org/
Job Types: Full-time, Part-time
Pay: $15.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Weekly day range:
Work setting:
Education:
Experience:
License/Certification:
Work Location: In person
0 Customer Service Team Leader jobs found in Akron, OH area