Customer Service Team Leader jobs in Allentown, PA

Career Opportunity available with Leader of the Pack Canine Institute, Allentown PA

Leader of the Pack Canine Institute, the Lehigh Valleys premiere full service canine center is seeking a full time Customer Service Representative. Our growth and expansion has created a career opportunity for the right person. The Customer Service Representative is an integral member of our team. Leader of the Pack takes great pride in providing our clients with a fun and safe environment for their dogs. The successful candidate must have a flexible schedule and be willing to work weekends and holidays as necessary. Leader of the Pack is looking for a career minded individual who enjoys a fast paced environment. If you enjoy working with people and dogs then this opportunity may be just right for you.

Candidates for this position will require the following skills:

• Excellent written and oral communication skills
• A strong commitment to customer service and client satisfaction
• Organizational skills with ability to work independently and prioritize tasks
• Energetic and courteous team player with a positive attitude
• Ability to process information with accuracy and efficiency
• Work in a fast paced, physically active environment
• Genuine love of everything about dogs!

Preferred candidates for this position will be evaluated on the basis of the following qualifications:

• High School degree or equivalent
• Customer service experience including complaint resolution and follow up
• Computer proficiency and ability to learn and utilize client management software
• Phone etiquettte while handling large volume of incoming calls
• Experience working with animals, canine experience a plus
• Ability to multi task while maintaining accuracy of information
• Sales skills and ability to engage clients during the sales process

Leader of the Pack Canine Institute offers a comprehensive benefits package that includes flexible schedules, health care, dental and vision coverage, vacation time and sick pay policy, employee discounts, holiday premium pay, overtime availability, as well as advancement opportunities.

Leader of the Pack Canine Institute has openings within several areas of our business. We encourage applicants to discuss all opportuities during their interview to determine the best fit within our company.

Resumes accepted on line at http://www.lopci.com/careers. No phone calls please. Salary commensurate with experience.

Equal Opportunity Employer

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• Office

Work Location: In person