Customer Service Team Leader jobs in Altoona, PA

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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PT Customer Service Leader
  • Food Lion
  • Mercersburg, PA FULL_TIME
  • Address: USA-PA-Mercersburg-431 Loudon Rd.
    Store Code: Store 02180 Front End (7230392)

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    PRIMARY PURPOSE

    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

    DUTIES AND RESPONSIBILITIES

    • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
    • Greet each customer and uses his or her name whenever possible
    • Avoid personal conversations with other associates when customers are present
    • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
    • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
    • Ensure work station and front end area of the store has a neat and clean presentation
    • Maintains proper knowledge of all sales associate register functions and Front End accounting services
    • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
    • Ensure the MVP savings center KIOSK is filled with paper and properly working
    • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
    • Performs the task of the customer lead as needed to ensure service standards are maintained
    • Maintain alertness and calls for assistance when needed to service customers per service standards
    • Is courteous and helpful to other associates
    • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
    • Adhere to all company guidelines, policies and standard practices
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Notify QA of any cleaning issues or maintenance required on front end
    • Successfully complete computer based training (CBT) and training aid courses
    • Perform all other duties as assigned

    QUALIFICATIONS

    • High school graduate or equivalent preferred
    • Effective communication and customer service skills
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to perform the technical requirements of cashier and service center
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

    PHYSICAL REQUIREMENTS

    • Ability to use computers and other communication systems required to perform job functions
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
    • Pull or push up to 75 lbs. on occasion
    • Stand 100% of the time, frequently walking short distances
    • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
    • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check ID cards, checks, invoices and other written documents
    • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room


    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 363383_external_USA-PA-Mercersburg
  • 6 Days Ago

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PT Customer Service Leader
  • Food Lion
  • Mercersburg, PA FULL_TIME
  • Address: USA-PA-Mercersburg-431 Loudon Rd. Store Code: Store 02180 Front End (7230392) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since ...
  • 6 Days Ago

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Customer service leader
  • Food Lion
  • Mercersburg, PA FULL_TIME
  • PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Ma...
  • 27 Days Ago

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Shift Leader
  • Our Team
  • Brookville, PA FULL_TIME
  • Come start your Career with Denny’s! As a Shift Leader this is your first step in our Management Career path. Come advance your Career on the Denny’s Team! A Denny’s Shift Leader is motivated and shar...
  • 16 Days Ago

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Shift Leader
  • Our Team
  • Altoona, PA FULL_TIME
  • Come start your Career with Denny’s! As a Shift Leader this is your first step in our Management Career path. Come advance your Career on the Denny’s Team! A Denny’s Shift Leader is motivated and shar...
  • 16 Days Ago

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Customer Service Team Member - Altoona, PA, (PA0514)
  • Modwash Llc
  • Altoona, PA FULL_TIME
  • Are you interested in: Unlimited earning potential from commissions? Additional bonus payments based on your team’s success? An exciting career with above industry-average income and growth opportunit...
  • 28 Days Ago

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0 Customer Service Team Leader jobs found in Altoona, PA area

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Patient Care Coordinator - Medical Billing
  • Beltone PA
  • Altoona, PA
  • Seeking: Customer Care Coordinator - Medical Billing Job Type: Full Time Schedule (Monday-Friday, 8:30AM - 5:00PM) Altoo...
  • 4/24/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - PA or KS residents only
  • IONOS Inc.
  • Altoona, PA
  • Inbound Telesales & Retention * Altoona, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the hea...
  • 4/24/2024 12:00:00 AM

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Customer Delivery Representative
  • Acima Digital, LLC
  • Johnstown, PA
  • **Job Description** **Customer Delivery Representative** **Category:** Retail Stores **Location:** 408 Town Centre Dr Jo...
  • 4/23/2024 12:00:00 AM

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Customer Experience Specialist (Advisor)
  • Best Buy
  • Altoona, PA
  • **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Over...
  • 4/21/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative
  • IONOS Inc.
  • Altoona, PA
  • Inbound Telesales & Retention * Altoona, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the hea...
  • 4/21/2024 12:00:00 AM

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Customer Team Member
  • Co-op
  • Huntingdon, PA
  • **Customer Team Member** **Huntingdon** **What you'll do as a Customer Team Member** **Service with a difference** This ...
  • 4/20/2024 12:00:00 AM

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Customer Service Specialist
  • EZToUse.com by Ogden Directories Inc.
  • Altoona, PA
  • Job Description Job Description We are seeking a Customer Service Specialist to join our team! You will be responsible f...
  • 4/20/2024 12:00:00 AM

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Retail Service Specialist>
  • O'Reilly Automotive
  • Duncansville, PA
  • O'Reilly Automotive - 1108 Plank Rd [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automoti...
  • 4/20/2024 12:00:00 AM

Altoona is a city in Blair County, Pennsylvania, United States. It is the principal city of the Altoona Metropolitan Statistical Area (MSA). The population was 46,320 at the time of the 2010 Census, making it the eleventh most populous city in Pennsylvania. The Altoona MSA includes all of Blair County and was recorded as having a population of 127,089 at the 2010 Census, around 100,000 of whom live within a 5-mile (8.0 km) radius of the Altoona city center according to U.S. Census ZIP Code population data. This includes the adjacent boroughs of Hollidaysburg and Duncansville, adjacent township...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$52,654 to $68,962
Altoona, Pennsylvania area prices
were up 1.5% from a year ago

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