Customer Service Team Leader jobs in Baltimore, MD

MedStar Health's Patient Financial Services division is currently seeking a Team Leader to join the Customer Service Team (call center environment).  Position is remote, Mon - Fri, 9:30am - 6pm.  We are seeking a candidate that has experience in the following areas: healthcare call center, medical billing and claim research & investigation. 

More About the Customer Service Team
The Customer Service team is responsible for providing a positive patient experience by servicing all inbound calls into Patient Financial Services with regards to patient accounts.  We assist patients, providers, and insurance carriers.  We work to resolve the patient issue/concern by setting payment plans, offering financial assistance, and/or referring issues to the payor teams for assistance in getting balances resolved.  Our goal is to make the patient’s last MedStar Health experience their best experience.

Job Summary - Provides guidance and assists staff with review and analysis of various reports in assigned area. In cooperation with Supervisor, identifies and analyzes errors to determine action needed for performance improvement. In conjunction with level II Insurance Specialists, assists in researching and addressing administrative customer service issues. Works with all team members to resolve multiple primary and secondary billing, collection, customer service issues with payers and patients.

Qualifications:

• High School Diploma or GED required
• Associate’s degree in healthcare Preferred or courses in Accounting, Finance and Healthcare Administration preferred
• 1-2 years’ experience in patient accounting in a hospital-based department (systems, billing, medical records, registration, finance) required
• Detailed working knowledge and demonstrated proficiency in the major (Medicare, Medicaid and Blue Cross) payer's application billing and/or collection process, with particular focus on billing specifications and contractual arrangements and/or multiple payer's insurance verification and pre-certification guidelines.
• Ability to resolve complex payer issues to completion, training individuals in the billing and collection processes.
• Excellent communication and interpersonal skills.
• Excellent organizational skills to manage multiple tasks in a timely manner.
• Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications.
• One of the following certifications required within 1 year of hire date:
  • Certified Revenue Cycle Specialist - CRCSI
  • Cert Revenue Cycle Rep - CRCR
  • Cert Revenue Cycle Prof-Instit - CRCP
  • Cert Revenue Cycle Executive - CRCE
  • Certified Compliance Technician- CCT
  • Certified Revenue Integrity Professional- CRIP
  • CHAM - Certified Healthcare Access Manager
  • CHAA - Certified Healthcare Access Associate
  • Hospital Presumptive Eligibility- HPE
  • Cert Healthcare Fin Prof - CHFP