Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
We provide gymnastics instruction to our community that builds confidence and develops safety skills in a student-centered environment.
Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace.
Why Choose Leaps & Bounds Sports Center?
As a front desk team member you are responsible for providing a high level of customer service to our families, making lasting impressions.
You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions.
You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk.
We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people.
We offer paid training. Starting wage is negotiable with prior experience. This is a part-time position that requires afternoon / evening and weekend shifts.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school.
All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.
Last updated : 2024-03-22
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