Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Our Southern Tier, NY region is searching for a water/wastewater engineer looking to grow their career and build a business service line. The successful candidate will have the ability to call Binghamton or Elmira their home office.
Reporting to the Southern Tier Regional Team leader, this position will have the responsibility to develop and manage a significant portfolio of professional engineering services with a focus on process water and wastewater projects. The Team Leader will provide direct management and supervision of resources and assignments and be responsible for supporting public and private sector markets.
This role can accelerate your career goals through immediate opportunities to lead, and comes with a competitive starting salary, incentive compensation, a comprehensive benefit package, and opportunities to become a LaBella shareholder.
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0 Customer Service Team Leader jobs found in Binghamton, NY area