Customer Service Team Leader jobs in Boise, ID
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Team Lead
- PacificSource
-
Boise, ID
FULL_TIME
- Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age. Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. Supervise and provide guidance to Customer Service Representatives regarding department policies, procedures, and workflow. Responsible for hiring, mentoring, coaching and evaluating team members’ performance. Demonstrate effective leadership to improve individual performance and develop teamwork and team support. Manage change and encourage collaborative relationships, involvement and initiative. Essential Responsibilities: Provide supervision, coaching, training, support, evaluation and leadership to assigned staff. Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports. Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities. Monitor, evaluate and report service performance for the department and determine staffing needs related to day-to-day performance goals. Investigate and settle issues not resolvable by customer service representatives. Relay information for dispute resolution to appropriate departments and personnel. Assist with answering inquiries received by phone, mail, e-mail or in person, providing exceptional service. Assist in appeal research and resolution. Coordinate business activities by maintaining collaborative partnerships with key departments. Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Actively participate as a key team member in department meetings. Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy. Serve as back-up to the Customer Service Manager as needed. Supporting Responsibilities: Maintain department visual board. Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. SUCCESS PROFILE Work Experience: Two years medical insurance or other healthcare related field preferred. Prior customer service/call center experience preferred. Claims processing preferred. Experience in leadership preferred. Education, Certificates, Licenses: High School Diploma or equivalent required. Knowledge: Computer Skills, Typing and 10-key required. Medical terminology, CPT & ICD-9 coding preferred, Microsoft word/excel preferred. Competencies: Building Trust Building a Successful Team Aligning Performance for Success Building Customer Loyalty Building Strategic Work Relationships Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time. Skills: Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times. PacificSource is anything but a typical health insurance company. Founded in 1933, we’re an independent, not-for-profit organization that puts our members, and their communities first—across Idaho, Oregon, Montana, and Washington. It's our 1,900 employees who make it happen: promoting health equity and partnering with providers to deliver better access to optimal, affordable care. So yes, with PacificSource, you get to do great things. In our effort to put members first—more than 600,000 of them—initiative, commitment, and hard work are supported and rewarded with excellent benefits, competitive wages, and opportunities for personal growth and advancement. Benefits: Flexible telecommute policy, medical, vision, and dental insurance, incentive program, paid time off and holidays, 401(k) plan, volunteer opportunities, tuition reimbursement and training, life insurance, and options such as a flexible spending account. We love our common purpose. Empowerment, flexibility, and sharing success make for a great place to work. Here’s what else we feel good about: A mission with a real sense of shared values Competitive wages and outstanding benefits, including telecommuting Opportunities for learning development and career advancement Organizational leadership style rooted in servant and transformational leadership A commitment to support the communities we serve A belief in the importance of work-life balance May 14: Idaho Business League, 10a-2p at Courtyard by Marriot (1789 S Eagle Road, Meridian ID) PacificSource is an equal opportunity employer and a company that loves helping people. We work with our employees to understand their goals, and provide training, individual development, and career advancement opportunities to help them achieve just that. In 2023 alone we had 407 internal promotions! Top Workplace 2024 USA | USA Today Certified Age Friendly Employer, 2023 | Age Friendly Institute Top Workplace 2023 and 2022 for Idaho | Idaho Press Top Workplace 2023 and 2022 for Oregon and SW Washington | The Oregonian #4 Healthiest Employer of Oregon 2021 | Portland Business Journal Healthy Worksite 2021 | Design Coalition in Montana PacificSource is an equal opportunity employer. Click here to review our AAP Policy Statement. If you have questions about working at PacificSource or need help with your application, please email HRrecruiting@PacificSource.com.
- 8 Days Ago
Customer service team
- Jo-Ann
-
Boise, ID
FULL_TIME
- Summary The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Member...
- 15 Days Ago
Customer Service Representative
- US Forest Service
-
Riggins, ID
FULL_TIME
- Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between functions related t...
- 17 Days Ago
RESEARCH LEADER
- Agricultural Research Service
-
Boise, ID
FULL_TIME
- The incumbent serves as Supervisory Research Ecologist/Rangeland Scientist/Soil Scientist/Hydraulic Engineer/Hydrologist (Research Leader) in the Watershed Management Research Unit in Boise, ID. Resea...
- 25 Days Ago
CSR - Customer Support Representative, AG
- Agri-Service
-
Marsing, ID
FULL_TIME
- SAFETY: Report all incidents immediately. Prepare and participate in incident investigations as needed. Attend all safety trainings both in person and virtual. Ensure work site inspections and vehicle...
- 8 Days Ago
CSR - Customer Support Representative, AG
- Agri-Service
-
Fruitland, ID
FULL_TIME
- SAFETY: Report all incidents immediately. Prepare and participate in incident investigations as needed. Attend all safety trainings both in person and virtual. Ensure work site inspections and vehicle...
- 8 Days Ago
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0 Customer Service Team Leader jobs found in Boise, ID area
Consumer Services - Subscription Billing Operations Manager
- Idaho State Job Bank
-
Boise, ID
- Consumer Services - Subscription Billing Operations Manager at HP Inc. in Boise, Idaho, United States Job Description It...
- 5/11/2024 12:00:00 AM
Client Service Coordinator
- Idaho State Job Bank
-
Boise, ID
- Client Service Coordinator at Banfield Pet Hospital in Boise, Idaho, United States Job Description SUMMARY OF JOB PURPOS...
- 5/11/2024 12:00:00 AM
Customer Support Representative - j3t13q6z56wcjb9v5f8-3294
- Idaho State Job Bank
-
Boise, ID
- Customer Support Representative - j3t13q6z56wcjb9v5f8-3294 at Bucher & Christian Consulting, Inc. dba BCforward in Boise...
- 5/9/2024 12:00:00 AM
Acquisition Customer Liaison
- Idaho State Job Bank
-
Boise, ID
- Acquisition Customer Liaison at Guidehouse in Boise, Idaho, United States Job Description Job Family : Management Consul...
- 5/9/2024 12:00:00 AM
Customer Service Representative - Bilingual (Spanish) 10 AM
- Idaho State Job Bank
-
Boise, ID
- Customer Service Representative - Bilingual (Spanish) 10 AM at Vontier in Boise, Idaho, United States Job Description Th...
- 5/9/2024 12:00:00 AM
Branch Support Specialist (Customer Service)
- Idaho State Job Bank
-
Boise, ID
- Branch Support Specialist (Customer Service) at Apria in Boise, Idaho, United States Job Description Location: Boise, Id...
- 5/9/2024 12:00:00 AM
Customer Service Representative - Remote (Bilingual: Spanish
- Idaho State Job Bank
-
Boise, ID
- Customer Service Representative - Remote (Bilingual: Spanish at Concentrix in Boise, Idaho, United States Job Descriptio...
- 5/9/2024 12:00:00 AM
Customer Service Representative - UniFirst
- Idaho State Job Bank
-
Boise, ID
- Customer Service Representative - UniFirst at UniFirst Corporation in Boise, Idaho, United States Job Description Custom...
- 5/9/2024 12:00:00 AM
About Boise, Idaho
Boise (/ˈbɔɪsi/ (listen)) is the capital and most populous city of the U.S. state of Idaho, and is the county seat of Ada County. Located on the Boise River in southwestern Idaho, the population of Boise at the 2010 Census was 205,671, the 99th largest in the United States. Its estimated population in 2016 was 223,154.
Boise is in southwestern Idaho, about 41 miles (66 km) east of the Oregon border, and 110 miles (177 km) north of the Nevada border. The downtown area's elevation is 2,704 feet (824 m) above sea level.
Most of the metropolitan area lies on a broad, flat plain, descending to the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,422 to $69,972
Boise, Idaho area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020