Customer Service Team Leader jobs in Boulder, CO

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Leader
  • Alpen High Performance Products
  • Louisville, CO FULL_TIME
  • Customer Services Leader

    Alpen High Performance Products, Louisville Colorado

    Alpen High Performance Products is a high-growth industry leading window and door manufacturer at the forefront of the high performance building industry. Alpen's team works with architects, developers, energy consultants and others on the leading edge of building science, including Net Zero Energy, Passive House, LEED, and Living Building Challenge programs. Alpen's market is growing fast due to shifting consumer demand for climate friendly and resilient products as well as regulatory changes in building code driving higher levels of energy efficiency.

    The Customer Service Leader is responsible for overseeing the daily operations of the customer service and warranty department. The Customer Service and Warranty department coordinate and provide product & service information, answer questions and resolve emerging problems that Alpen's customer might face.

    Job Responsibilities

    -Provides guidance, mentorship, leadership and support for Customer Service Representatives.

    -Setting customer service goals (kpi's) for team members and helping reach these goals.

    -Maintain outstanding and lasting relationships with Alpen customers.

    -Oversee the creation and management of both electronic and physical files using a CRM for Alpen.

    -Oversee coordination with Alpen's Production Scheduling and Service & Warranty personnel.

    Qualifications

    5 years working and leading a customer service function in the building products space.

    A Bachelor's Degree in Business Administration or related field is preferred.

    Demonstrated experience managing multiple projects & conflicting schedules at one time.

    Highly efficient in time management. Experience leading others with problem solving, continuous improvement, time management and juggling requests, questions and concerns.

    Demonstrated comptency with Salesforce and CRM administration platforms.

    Being confident in discussing customer and client facing questions and concerns. Strong calming demeanor.

    Genuine curiosity and contagious highly motivational energy.

    Job Type: Full-time

    Pay: $45,000.00 - $91,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work Location: In person

  • 2 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • US Forest Service
  • Steamboat Springs, CO FULL_TIME
  • Duties Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, pro...
  • Just Posted

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Welding Worker Training Leader
  • US Forest Service
  • Collbran, CO FULL_TIME
  • Duties On a regular and recurring basis leads 3 or more advanced Welding students in the performance of on and off site related projects. Instructs and demonstrates basic and advanced welding processe...
  • 8 Days Ago

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Team leader
  • TSC
  • Delta, CO FULL_TIME
  • Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
  • 18 Days Ago

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Team leader
  • TSC
  • Rifle, CO FULL_TIME
  • Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
  • 18 Days Ago

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Team Leader
  • Tractor Supply Company
  • Rifle, CO FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 19 Days Ago

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0 Customer Service Team Leader jobs found in Boulder, CO area

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Customer Service Representative - Store 751
  • K&G PETROLEUM LLC
  • Boulder, CO
  • Job Details Job Location Store #751; 4700 Baseline Road - Boulder, CO Position Type Full-Time/Part-Time Education Level ...
  • 3/28/2024 12:00:00 AM

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Retail Customer Service Associate
  • FedEx Office
  • Boulder, CO
  • Posting Date: 12-6-23 FedEx Office postings will be posted either 120 calendar days or until all position(s) on that pos...
  • 3/27/2024 12:00:00 AM

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Housing Assistance Coordinator
  • Boulder Housing Partners
  • Boulder, CO
  • Job Description Job Description Are you looking for a position at a mission-driven, innovative organization with great b...
  • 3/27/2024 12:00:00 AM

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Customer Service Team Leader
  • Domino
  • Denver, CO
  • * Competitive pay * 10% Team Member Achievement Dividend (TAD) bonus * Generous PTO/Vacation and sick time * Day 1 healt...
  • 3/26/2024 12:00:00 AM

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Patient Care Coordinator
  • Optum
  • Boulder, CO
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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Engineering Customer Support
  • WIKA USA
  • Boulder, CO
  • Job Description Job Description Who are we? Phase IV is a wholly owned subsidiary of Wika Instrument LP. From our beginn...
  • 3/25/2024 12:00:00 AM

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Customer Experience Officer / Receptionist
  • Land Title Guarantee Company
  • Boulder, CO
  • Why Choose Land Title Guarantee Company? We Take Pride In What We Do and How We Do It At Land Title Guarantee Company, w...
  • 3/24/2024 12:00:00 AM

Boulder (/ˈboʊldər/) is the home rule municipality that is the county seat and the most populous municipality of Boulder County, Colorado, United States. It is the state's 11th most populous municipality; Boulder is located at the base of the foothills of the Rocky Mountains at an elevation of 5,430 feet (1,655 m) above sea level. The city is 25 miles (40 km) northwest of Denver. The population of the City of Boulder was 97,385 people at the 2010 U.S. Census, while the population of the Boulder, CO Metropolitan Statistical Area was 294,567. Boulder is known for its association with American fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$58,592 to $76,735
Boulder, Colorado area prices
were up 2.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020