Customer Service Team Leader jobs in Brockton, MA

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Appliance Service Technician
  • Clarke Customer Care
  • Plymouth, MA FULL_TIME
  • Clarke Customer Care is both New England’s premier appliance repair service and also its fastest growing. Unlike other service companies, we are focused exclusively on the luxury appliances produced by Sub-Zero, Wolf, Cove, Scotsman and Best.
    Our customers entrust us with the care of their beautiful homes, so we strive to provide the best service experience. Deeply loyal customers are good for business, and we want our employees to have stable, well-paying careers that they can take pride and joy in.

    Are you a hard-working, independent, and mechanically inclined professional? Are you looking for a stable and satisfying career that pays well? One where you work with both your hands and your mind? If you’re confident, good with people, and like solving problems, we have the career for you.
    We are an established, professional company and offer full benefits:

    • Family medical insurance
    • Dental insurance
    • Vision insurance
    • Life insurance
    • Paid time off and paid holidays
    • Matching 401K
    • Access to unlimited overtime
    • Bonus opportunities
    • Career path
    • Paid training
    • Potential tuition reimbursement
    • Smart phone
    • Company Laptop
    • Company provided tools and uniforms.
    • Dispatch from your home with company vehicle

    Candidates must:

    • Embrace our core values of Leadership, Cohesion and Consistency
    • Possess a great attitude and professional appearance.
    • Want to work in an environment that recognizes and rewards potential.
    • Enjoy the customer service side of the job to earn the trust and goodwill of sophisticated clientele.
    • Have a strong work ethic and be driven to deliver exceptional service experiences.
    • Possess strong interpersonal and communication skills.
    • Be tech-savvy, as more and more of our work involves computers.
    • Be detail-oriented, able to follow specific process steps to ensure quality workmanship and write accurate service notes.
    • Be a self-starter who is always willing to become an even better technician.
    • Be able to lift 60 lbs., push 100 lbs., and pull 50 lbs.
    • Have relevant experience or be willing to receive training.
    • Pass a full background and drug screen.

    The Appliance Service Technician role is a full-time position, Monday through Friday. Saturdays are optional, not mandatory!

    If you are interested in becoming part of our dynamic and growing organization, please call or fill out an application.

    (877) 925-2753

    Job Type: Full-time

    Work Location: On the road

  • 21 Days Ago

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Customer service leader
  • BlueTriton Brands
  • Norton, MA FULL_TIME
  • This is a Hybrid position, with three days in the office and two days remote!!! BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water bra...
  • 19 Days Ago

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Customer Service Team Member
  • Wine & Spirits Retail Marketing, Inc.
  • East Walpole, MA FULL_TIME
  • Wines & More Walpole Applicants must be of legal drinking age with previous retail experience preferred. Positive attitude, flexible Schedules, afternoons, evenings and weekends. Position includes cas...
  • Just Posted

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Customer service team
  • Wine & Spirits Retail Marketing, Inc.
  • Walpole, MA FULL_TIME
  • Wines & More Walpole Applicants must be of legal drinking age with previous retail experience preferred. Positive attitude, flexible Schedules, afternoons, evenings and weekends. Sales Incentive bonus...
  • Just Posted

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BIA Customer Service Agent - Personal Lines
  • Arbella Service Company, Inc.
  • Norwood, MA FULL_TIME
  • As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingst...
  • 22 Days Ago

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Team Leader
  • Tractor Supply Company
  • Plympton, MA FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 18 Days Ago

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0 Customer Service Team Leader jobs found in Brockton, MA area

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Patient Coordinator (Part-Time)
  • Benevis
  • Brockton, MA
  • Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Abington, MA
  • Location: 403 Bedford St, Abington, Massachusetts 02351 United States of America Are you a people person? Do you love he...
  • 3/28/2024 12:00:00 AM

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Service Center Operations Associate - $1,000 Sign On - Hybrid
  • Arbella Insurance Group
  • Quincy, MA
  • Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a gr...
  • 3/28/2024 12:00:00 AM

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Veterinary Client Service Representative Evenings (Part-time)
  • VCA Antech, Inc.
  • South Weymouth, MA
  • VCA South Shore (Weymouth) Animal Hospital seeking an experienced Client Service Professional to join our administrative...
  • 3/27/2024 12:00:00 AM

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Lead Patient Coordinator
  • Simply Dental Management Inc
  • Randolph, MA
  • Pediatric Dentistry is searching for a full time lead front desk coordinator who works well independently but also as a ...
  • 3/26/2024 12:00:00 AM

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Client Service Representative - Part Time
  • VCA Animal Hospitals
  • South Weymouth, MA
  • Client Service Representative - Part Time We are seeking energetic Client Service Representative to join our team! At VC...
  • 3/25/2024 12:00:00 AM

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Support Lead Part Time
  • Five Below
  • Brockton, MA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

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Sea Logistics Customer Care Specialist
  • Kuehne + Nagel
  • Rockland, MA
  • Sea Logistics Customer Care Specialist |United States | US2037324 Would you like to launch your career with one of the m...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$62,397 to $81,719
Brockton, Massachusetts area prices
were up 1.6% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020