Customer Service Team Leader jobs in Champaign, IL

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Team Leader
  • Plastipak Holdings
  • Champaign, IL FULL_TIME
  • Job Description

    Plastipak is an Equal Opportunity Employer

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    Please refer to Plastipak’s Privacy Policy to understand how Plastipak uses and protects the information that you provide.

    2 days ago
  • 23 Days Ago

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Team leader
  • Chick-fil-A
  • Champaign, IL FULL_TIME
  • Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the ye...
  • 3 Days Ago

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Team Leader
  • Chick-fil-A | Champaign, IL
  • Champaign, IL FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 14 Days Ago

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Team leader
  • TSC
  • Oakwood, IL FULL_TIME
  • Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
  • 1 Month Ago

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Team Leader
  • Tractor Supply Company
  • Danville, IL FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 1 Month Ago

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Service Leader
  • CHIPOTLE
  • Champaign, IL OTHER
  • Service Leader (24007523)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our re...
  • 23 Days Ago

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0 Customer Service Team Leader jobs found in Champaign, IL area

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Patient Services Representative-Pulmonary & Chest Med
  • Carle Health
  • Urbana, IL
  • Position Summary: The Patient Services Representative 1 coordinates and participates in a variety of duties associated w...
  • 3/28/2024 12:00:00 AM

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Patient Services Representative-Addiction Recovery
  • Carle Health
  • Urbana, IL
  • Position Summary: The Patient Services Representative 1 coordinates and participates in a variety of duties associated w...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Planet Fitness Champaign
  • Champaign, IL
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal i...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Gfi Digital
  • Champaign, IL
  • We are looking for an ambitious, customer focused leader with a proven track record to assist with implementation, suppo...
  • 3/28/2024 12:00:00 AM

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Client Services Associate - Work From Home
  • Globe Life AO National
  • Champaign, IL
  • Are you are looking for a career change or for a growth opportunity? Do enjoy working with people and like working in a ...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores
  • Champaign, IL
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsBell...
  • 3/28/2024 12:00:00 AM

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Patient Services Representative for Float Pool
  • Carle
  • Urbana, IL
  • Patient Services Representative for Float Pool + Department: Float Staff - CPG + Entity: Champaign-Urbana Service Area +...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager
  • GFI Digital
  • Champaign, IL
  • We are looking for an ambitious, customer focused leader with a proven track record to assist with implementation, suppo...
  • 3/25/2024 12:00:00 AM

Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area. Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$54,192 to $70,974
Champaign, Illinois area prices
were up 1.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020