Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Have landscaping experience? Love working outside? Take your career to the next level with Tall Timbers!
Job Summary:
The Crew Leader facilitates the efficient operation of the worksite by performing a variety of tasks.
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Full Time Monday – Friday 8:00 a.m. - 4:30 p.m. with the possibility of being part-time during the company’s winter season (typically October – February)
Disclaimer:
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, job descriptions typically change over time as requirements and employee skill levels change. Management may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Relocation assistance will be available to the right individual. Our company offers benefits and year around work for the right individual. Continuing Education Reimbursement for QS (Qualified Supervisor) and/or ISA (International Society of Arborculture) available. Experienced tree care personnel only need to apply.
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
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Work Location: In person
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