Customer Service Team Leader jobs in Concord, NH
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
PT Customer Service Leader
- Hannaford Supermarkets
-
West Lebanon, NH
FULL_TIME
-
Address: USA-NH-West Lebanon-8 Market Street
Store Code: Store 08266 CUSTOMER SERVICE (7244589)
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
DUTIES AND RESPONSIBILITIES
* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.
QUALIFICATIONS
* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet
Physical Requirements
* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
PREFERRED REQUIREMENTS
* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Salary range is between $17.35 - $24.75 Hrly
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Job Requisition: 342015_external_USA-NH-West-Lebanon_9132023 - 16 Days Ago
Customer service leader
- Hannaford
-
Bristol, NH
FULL_TIME
- Address : USA-NH-Bristol-505 Pleasant Street Store Code : Store 08441 Management (7250209) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is stil...
- Just Posted
PT Customer Service Leader
- Hannaford
-
West Lebanon, NH
FULL_TIME
- Address: USA-NH-West Lebanon-8 Market Street Store Code: Store 08266 CUSTOMER SERVICE (7244589) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is...
- 6 Days Ago
PT Customer Service Leader
- Hannaford
-
West Lebanon, NH
FULL_TIME
- Address: USA-NH-West Lebanon-8 Market Street Store Code: Store 08266 CUSTOMER SERVICE (7244589) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is...
- 6 Days Ago
FT Customer Service Leader
- Hannaford Supermarkets
-
Bradford, VT
FULL_TIME
- Address: USA-VT-Bradford-586 Lower Plain Store Code: Store 08426 CUSTOMER SERVICE (7249781) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is sti...
- 24 Days Ago
FT Customer Service Leader
- Hannaford
-
Bradford, VT
FULL_TIME
- Address: USA-VT-Bradford-586 Lower Plain Store Code: Store 08426 CUSTOMER SERVICE (7249781) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is sti...
- 29 Days Ago
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0 Customer Service Team Leader jobs found in Concord, NH area
Guest Service Associate/Cashier - Mr. Mikes
- Global Partners
-
Hopkinton, NH
- Job Description: Now Hiring for Guest Service Associates – Full-time and/or Part-time About Global Partners LP With near...
- 4/24/2024 12:00:00 AM
Service Advisor M-F No Weekends or nights
- Nucar Automall of Tilton
-
Tilton, NH
- Are you supported, appreciated and valued in your current position? Everyone on the Nucar AutoMall of Tilton team are! D...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Manchester, NH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Field Service Specialist
- Konica Minolta Business Solutions
-
Manchester, NH
- Job Description OverviewGet Hired, Get PAID!Now offering a $1,500 sign-on bonus for all direct service positions! $500 p...
- 4/24/2024 12:00:00 AM
Customer Service Rep/Lead Generation
- CCA Global Partners
-
Manchester, NH
- Job Description Job Description Building a better world! That’s what we do here at CCA Global Partners. We bring family-...
- 4/23/2024 12:00:00 AM
Customer Call Center REP
- Global Channel Management Inc.
-
Concord, NH
- About the job Customer Call Center REP Customer Call Rep needs 1+ years experience Customer Call Rep requires: Monday to...
- 4/22/2024 12:00:00 AM
Customer Relations Specialist
- Orkin
-
Manchester, NH
- Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to ...
- 4/21/2024 12:00:00 AM
Customer Service Agent
- Acana Northeast Inc
-
Pembroke, NH
- Job Description Job Description Are you a self-motivated individual who enjoys engaging with people? Join our dynamic te...
- 4/20/2024 12:00:00 AM
About Concord, New Hampshire
Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371).
According to the United States Census Bureau, the city has a total area of 67.5 square miles (174.8 km2). 64.2 square miles (166.4 km2) of it is land and 3.2 square miles (8.4 km2) of it is water, comprising 4.79% of the city. Concord is drained by the Merrimack River. Penacook Lake is in the west. The highest point in Concord is 860 feet (260 m) above sea level on Oak Hill, just west of the hill's 970-foot (300 m) summit in neighboring Loudon.
Concord lies fully within the Merrima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$59,128 to $77,442
Concord, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020