Customer Service Team Leader jobs in Denver, CO

Description

COMPANY PROFILE

Team Allied (http://team-allied.com/) is the largest independent warehouse distributor of automotive exhaust and wide range of auto product offerings in the country. We believe that building and maintaining a reputation of quality products and services for over 45 years takes integrity, trust, experience, and support. We have over 21 locations in 12 western and mid-western states with 200 employee owners. Click on the link above to watch a video of what our employee-owners say about working at Team-Allied.

We are a company of creative and committed individuals driven by grand aspirations and are proud to be a 100% employee-owned company, (ESOP). An ESOP gives employees stocks in addition to their salary, employees do not pay for the shares. It is in this spirit that we encourage you to explore this opportunity to join the ALLIED team! Team Allied offers a competitive salary and benefits package including choices of medical and dental plans, vision, Life & ADD Insurance, short-term and long-term Disability, 401K match and ESOP Retirement plans.

EMPLOYEE OWNER POSITION PURPOSE

The Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Process customer order files and process tracking / delivery information back to the customer in their required formats
• Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
• Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customers needs
• Make effective outgoing sales calls to current and prospective customers
• Review current customer accounts to discover new sales opportunities
• AR Responsibilities - Prepare daily excel spread sheet for check deposits and Credit Card payments.

Qualifications

SKILLS & QUALIFICATIONS

• Previous customer service experience required
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Good active listening skills
• Organization and time management
• Proficient Microsoft computer skills
• Knowledge of inventory-based software desired

Schedule:

• Monday Friday from approx. 7:30AM 4:30PM

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office setting 80%
• Warehouse setting 20%

Physical Demands and Abilities:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to consistently lift up to 25 lbs and up to 70 lbs. occasionally
• The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
• The ability to see details at close range (within a few feet of the observer) or at a distance
• The ability to exert maximum muscle force to lift, push, pull, or carry objects
• The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp manipulate, or assemble objects
• Ability to climb 12-14 ft platform ladders
• Ability to run, maneuver, navigate or drive a vehicle
• Ability to perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials

Team Allied reserves the right to modify this job description at any time based on business need.