Customer Service Team Leader jobs in Dothan, AL
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
PT Customer Service Leader
- Food Lion
-
Blakely, GA
FULL_TIME
-
Address: USA-GA-Blakely-12246 Columbia Street Suite F
Store Code: Store 02805 FRONT END (7237085)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 328605_external_USA-GA-Blakely - Just Posted
FT Customer Service Leader
- Food Lion
-
Blakely, GA
FULL_TIME
- Address: USA-GA-Blakely-12246 Columbia Street Suite F Store Code: Store 02805 Front End (7237085) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we s...
- 4 Days Ago
Customer service team
- Kentucky Fried Chicken
-
Dothan, AL
FULL_TIME
- KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast a rich, decades-long history of success and innovation. That cook was Colonel Harland Sanders, of cou...
- Just Posted
Team Member: Customer Service
- KFC | Jon Blob
-
Dothan, AL
FULL_TIME
- Team Members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning oppo...
- 3 Days Ago
Team Member: Customer Service
- Kentucky Fried Chicken
-
Dothan, AL
FULL_TIME
- Team Members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning oppo...
- 1 Month Ago
Team Member: Customer Service
- Kentucky Fried Chicken
-
Enterprise, AL
FULL_TIME
- Team Members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning oppo...
- 1 Month Ago
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0 Customer Service Team Leader jobs found in Dothan, AL area
Customer Service Representative - Work From Home>
- Healthon
-
Dothan, AL
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
KFC General Manager - Salary Non Exempt
- KFC
-
Dothan, AL
- This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means ...
- 4/24/2024 12:00:00 AM
KFC General Manager
- KFC
-
Dothan, AL
- This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means ...
- 4/24/2024 12:00:00 AM
KFC Shift Supervisor
- KFC
-
Dothan, AL
- This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means ...
- 4/24/2024 12:00:00 AM
Mobile Associate - Retail Sales
- Metropcs
-
Dothan, AL
- **Retail** **Mobile Associate Retail Sales** At T-Mobile, we strongly encourage everyone, including people of color, vet...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Guru Electronic
-
Bonifay, FL
- Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
- 4/22/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Enterprise, AL
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Enterprise, AL
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
About Dothan, Alabama
Dothan /ˈdoʊθən/ is a city in Dale, Henry, and Houston counties in the U.S. state of Alabama. It is the county seat of Houston County and the seventh largest city in Alabama, with a population of 65,496 at the 2010 census. It is near the state's southeastern corner, approximately 20 miles (32 km) west of the Georgia state line and 16 miles (26 km) north of Florida. It is named after the biblical city, the place where Joseph's brothers threw him into a cistern and sold him into slavery in Egypt.
Dothan is the principal city of the Dothan, Alabama metropolitan area, which encompasses all of Gene...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$49,273 to $64,535
Dothan, Alabama area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020