Customer Service Team Leader jobs in Elyria, OH

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

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Crew Leader
  • Wright Tree Service
  • Mansfield, OH FULL_TIME
  • In order to move forward in the process, we require you to complete an application on our careers page. Please follow the link to submit an application: Crew Leader 

    Wright Tree Service provides vegetation management, storm restoration, and work planning services to utility companies and their communities across North America. Our operations are guided by a set of values: safety, integrity, excellence, teamwork, innovation, and family.

    Safety is always our highest value. That focus is guided by our “Brother’s and Sister’s Keeper” pledge to keep both ourselves and others safe. We abide by the highest ethical standards, knowing our service is critical to utilities and their customers, and we work as a team to deliver creative solutions to our clients. Finally, we are proud of our family-founded history and have worked to retain those family values in our culture since becoming employee-owned in 2002.

    Essential Functions:
    • Supervises a line clearance crew and is responsible for planning daily work for crew.
    • Assigns work for individual crew members and directs crew in performing work according to accepted line clearance practices. Must be capable of adjusting to field requirements and take independent action without close supervision.
    • Recognizes poisonous plants and uses proper safeguard against them.
    • Enforces safe work practices, as experience, judgment, company policy, and OSHA specifies and conducts safety training in accordance with company policies and procedures.
    • Obtains oral or written permission from property owners to trim or remove trees and apply herbicides. Arranges with customer or property owner ability to obtain access, advise them of interruption and explain the work that needs to be done. Repairs minor damages if they occur. Takes complicated situations to General Foreperson’s attention for proper handling.  
    • Promotes and maintains good customer and public relations through effective completion of assigned work and the appropriate behavior of employees on the crew.
    • Keeps accurate records, timesheets and reports related to the performance of the crew. Furnishes supervisor and Utility representative with reports of orders completed, units of work completed, crew time and distribution, etc.
    • Receives and interprets tree trimming, removal and chemical application orders initiated by General Foreperson or Utility, involving an understanding of drawings and symbols, representing types of power lines, voltages, and line equipment.
    • Responsible for the conduct of safety training of assigned personnel in accordance with good safety training procedures, in addition to and in coordination with client company policies and procedures.
    • Responsible for being mindful of controlling crew costs including effective use of manpower, proper work methods, amount of trimming, and operation of equipment.
    • Considers inclement weather conditions and determines when to start or stop work, dependent upon its effect on employees and the nature of the work.
    • Safeguards employees and public from hazards in and around work area. Cooperates with customer, police, and fire departments when blocking street or driveways. Sets up barriers, warning signs, flags, etc. to protect employees as well as the public. Trained to perform tree and bucket rescue. Follows and enforces safe work practices, rules and policies.
    • Responsible for truck inspection, proper working conditions, as well as necessary repairs to tools, trucks and other work equipment. Requests major repairs or replacements when required. Maintains good housekeeping on truck and at worksite locations.
    • In emergency situations, determines proper action to be taken to eliminate hazards to life and property and the trimming/removal of trees, if necessary, to expedite the restoration of service by calling out crew personnel and performing other activities connected with emergency work.
    • Trims and/or removes trees by climbing with the aid of a ladder, safety belt, climbing line, powered trimmer lift truck, or works from the ground using saws/pruners. Will cut branches or trunk sections and drops or lowers them to the ground with lines.
    • Uses appropriate tools, will fell trees or trimmed trunks and split them into manageable pieces.
    • Sprays stumps and brush with hand-spraying equipment to prevent further growth.
    • Loads and unloads trucks with logs, stumps, brush, and debris and/or feeds brush into a wood chipper.
    • Repairs slight damage to lawns, fences, and walks caused by tree trimming.
    • Services gasoline, air, and hand-powered tools and other equipment.
    • Relays hand-signals, directs traffic, drives and operates trucks and equipment as assigned, and keeps trucks and work area clear and orderly.
    • Trains new employees on proper procedures.
    • Works around hazardous equipment and in close proximity to energized power lines.
    • Works around excessive noise from machines, chainsaws, wood chipper and must wear proper personal protective equipment.
    • Is exposed to all temperatures and weather; will be exposed to nature, i.e., irritating plants, biting or stinging insects, dust, etc.
    • May work on rough terrain.
    • Performs other related duties as required or assigned.

    Minimum Requirements:
    • Has a minimum of 3 years’ experience working on tree trimming or clearing crews and/or has successfully completed applicable performance reviews.
    • Possess excellent leadership skills and be able to handle stressful situations along with being able to multi-task.
    • Has a basic knowledge of trees, including identification, growth habits and correct arboricultural techniques for the trimming, pruning, repairing, maintaining and removing, as applies to working in close proximity to energized conductors.
    • Knows and understands the American National Standards for Tree Care Operations (ANSI Z133.1-2000).
    • Has a basic knowledge of electrical circuit and must be skilled in the reading and understanding of circuit maps.
    • Ability to communicate professionally, both verbal and in writing, with the general public, customers, and fellow employees.
    • Enforces on-the-job safety practices.
    • Must be able to wear necessary personal protective equipment (PPE) as required.
    • Needs to be able to enter and exit a vehicle numerous times per day.
    • Must be able to withstand exposure to all kinds of weather while completing work tasks such as rain, heat, sun, cold, snow.
    • Must be able to write, read, and comprehend written and verbal job instructions/information.
    • Must be able to communicate with others and represent Wright Tree Service in a professional manner.
    • Possesses the ability to lift, move, and maneuver up to 50 pounds on an infrequent basis and up to 30 pounds on a frequent basis.
    • Ability to work long hours and overtime during emergencies (including holidays, weekends, storm work) and will be subject to call-out work.
    • Ability to operate and service all required tools and equipment.
    • Must have valid commercial driver’s license (dependent on Division and utility/contract requirements) and be able to pass a pre-employment drug test.
    • Possesses a valid medical card to drive company vehicles 10,0001 lb GVWR or GVW and greater.
    • Must have valid driver’s license (CDL), medical card and be able to pass a pre-employment drug test.
    • Maintains a herbicide applicator or operators certification and license as required by Wright Tree Service and local, state, and federal law.
    • Must have valid First-Aid and CPR cards.
  • 1 Day Ago
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Crew leader
  • Wright Tree Service
  • Ashland, OH FULL_TIME
  • In order to move forward in the process, we require you to complete an application on our careers page. Please follow the link to submit an application : Crew Leader Wright Tree Service provides veget...
  • 3 Days Ago
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Customer Service Team Member - Ashland, OH (OH0714)
  • Modwash Llc
  • Ashland, OH FULL_TIME
  • Are you interested in: Unlimited earning potential from commissions? Additional bonus payments based on your team’s success? An exciting career with above industry-average income and growth opportunit...
  • 2 Months Ago
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Customer Service Team Member - Sheffield, OH, (OH0708)
  • Modwash Llc
  • Sheffield, OH FULL_TIME
  • Are you interested in: Unlimited earning potential from commissions? Additional bonus payments based on your team’s success? An exciting career with above industry-average income and growth opportunit...
  • 2 Months Ago
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Customer Advocate
  • Home Appliance Sales and Service
  • Brunswick, OH FULL_TIME
  • At Home Appliance Sales and Service, we're not just a business; we're a family that thrives on excellence, innovation, and delivering unparalleled customer experiences. Established in 1962, our family...
  • 5 Days Ago
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Team Leader
  • Carrols Corporation
  • Mansfield, OH FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • Just Posted
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0 Customer Service Team Leader jobs found in Elyria, OH area

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Service Center Manager
  • Dayton Freight
  • Elyria, OH
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
  • 5/10/2024 12:00:00 AM
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Patient Service Representative - Internal Medicine
  • Summit Health, Inc.
  • Avon, OH
  • About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a mor...
  • 5/9/2024 12:00:00 AM
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Patient Service Representative
  • Cleveland Clinic
  • Avon, OH
  • **PART TIME Mon-Thur 4p-8p and Sat 745a-12** Join the Cleveland Clinic team, where you will work alongside passionate ca...
  • 5/9/2024 12:00:00 AM
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FT Customer Service Agent - Work From Home>
  • Path-Arc
  • Elyria, OH
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement plan / Fle...
  • 5/8/2024 12:00:00 AM
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Customer Service Representative - Work From Home>
  • Healthon
  • Elyria, OH
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 5/8/2024 12:00:00 AM
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FT Customer Service Agent - Work From Home>
  • Path-Arc
  • North Ridgeville, OH
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement plan / Fle...
  • 5/8/2024 12:00:00 AM
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Customer Service Representative - Work From Home>
  • Healthon
  • North Ridgeville, OH
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 5/8/2024 12:00:00 AM
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FT Customer Service Agent - Work From Home>
  • Path-Arc
  • Lorain, OH
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement plan / Fle...
  • 5/8/2024 12:00:00 AM
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About Elyria, Ohio

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$55,720 to $72,982
Elyria, Ohio area prices
were up 1.3% from a year ago
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What does a Customer Service Team Leader do?

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020