Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
About us
We are professional, fun, supportive and our goal is to develop, ourselves but also each other, into stars within the industry and ignite positive change in the world around us.
Our work environment includes:
### Job Summary:
We are currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to the public. This role requires excellent communication skills, as well as strong data entry and a general understanding of etiquette. If you are an individual who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service, we would love to hear from you.
### Responsibilities:
- Communicate with members of the public in a professional and courteous manner
- Assist people with inquiries and general information
- Provide accurate and timely data entry of information into the processing system
- Promote and sell opportunities to support amazing programs
- Collaborate with other team members to ensure optimal productivity
### Experience:
- Previous experience in customer service is recommended
- Strong communication skills
- Excellent data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively
If you are a motivated individual who thrives in a talkative environment, we encourage you to apply for the position of Team Member/Customer Service Representative. We offer competitive compensation, opportunities for growth, and a supportive work environment. Join our team today!
Job Type: Full-time
Pay: $800.00 - $1,000.00 per week
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Work Location: In person
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